Job description
Job Vacancy: Customer Experience Advisor
Company: KG Short Stay
Location: Remote
Position Type: Full-Time
Job Overview:
Are you passionate about delivering exceptional customer service and building lasting relationships with clients? KG Short Stay is seeking a motivated and dynamic Customer Experience Advisor to join our team remotely. As a CEA, you will be the key point of contact for our KG Short Stay customers, ensuring they have an unforgettable experience during their stay in South Wales. This role offers tremendous growth opportunities within our company, including automatic enrollment in our yearly bonus scheme upon successful completion of the probation period.
Responsibilities and Duties:

• Communication Excellence: Maintain proactive communication with customers before, during, and after their stay, providing them with all relevant information and ensuring a seamless experience.
• Issue Resolution: Address customer queries, concerns, and requests promptly and effectively. Handle customer complaints with a positive attitude, striving for swift resolution.
• Collaboration: Liaise with our maintenance team to ensure efficient issue resolution and customer satisfaction.
• Sales Goals: Work towards achieving overall and direct booking targets to contribute to the company's growth.
• Online Reputation: Monitor and respond to customer reviews online, enhancing our online presence.
• Team Collaboration: Attend team meetings when possible to foster a collaborative working environment.
• Property Management: Keep our properties up to date and optimized on all platforms to attract more guests.
• Customer Satisfaction: Strive to achieve a 96% customer satisfaction rate and a 50% response rate for reviews.
• Timely Responses: Ensure all customer messages and calls on all platforms are responded to within 30 minutes between 9 am and 6 pm.

Skills/Experience:

• Customer Focus: Previous customer service experience with the ability to handle diverse customer situations.
• Effective Communication: Strong written and verbal communication skills across various formats.
• Pressure Handling: Proven ability to work well under pressure in a fast-paced environment.
• Positive Attitude: Possess a great attitude, strong work ethic, and a desire to excel.
• Time Management: Efficiently manage your own time and schedule.
• Tech-Savvy: Computer literate and able to adapt to new systems and processes.
• Growth-Oriented: Demonstrated previous management or supervisory experience with a desire to grow within the company.

Requirements:

• Internet and Equipment: Must have a reliable internet connection, a decent smartphone, and a dedicated workspace with a quiet environment.
• Flexibility: Ability to work any day of the week between 8 am and 9 pm.
• Remote Work: Disciplined and comfortable working from home on a regular basis.

Offer: A competitive package of R65 - R90 per hour, with a flexible schedule of 30-40 hours per week. As a UK-based brand, KG SHORT STAY is thrilled to onboard skilled candidates in South Africa. Relish the convenience of remote working, avail opportunities for overtime, and ascend our career growth ladder. Join us in our mission to foster success for everyone.
Job Types: Full-time, Part-time
Pay: R70,00 - R110,00 per hour
Expected hours: 30 per week
Experience:

• Customer service: 2 years (Required)
• Complaint Handling: 1 year (Required)
• Remote Work: 1 year (Preferred)

Application Deadline: 2024/10/30