South Africa Job Openings
EXANTE
Customer Service Representative
Cape Town
October 21, 2024
EXANTE is a wealth tech company that provides centralized trading solutions and B2B financial infrastructure that helps create value through technology.
Our proprietary trading platform enables direct market access to +1M financial instruments, including stocks, ETFs, bonds, futures, and options, from a single multi-currency account.
We are a fast-growing global company with 600+ employees across 70+ locations, representing 60 nationalities, all of us following the same guiding principles:
- We believe that freedom is an inherited right
- We are catalysts
- We defend privacy
- We cater to our customers to an unprecedented degree
Join us in creating a new standard for wealth management:https://exantecareers.com
About the Role
Reporting line: Head of Client Services
Location: South Africa
Worksite: Remote
Responsibilities
- Manage client inquiries via different channels: email, live chat, and phone calls within set SLAs and KPIs
-
Provide excellent customer support by identifying customers' needs and solving tasks with an individual approach
- Liaise with internal teams to find solutions to more complex inquiries
- Navigate inquiries to the relevant departments when necessary
- Maintain a sound knowledge of our product and industry
- Maintain a positive image of our company
- Contribute towards various side projects and tasks such as FAQ upkeep and internal documentation
- Regularly communicate feedback and suggestions with your line manager
- Financial markets and industry knowledge
- Previous experience with tools like Intercom, Zendesk, Atlassian
-
Previous experience in a brokerage/investment company
- Fluency in written and spoken English at a professional level
- Strong client-focus service skills
- Understanding of basic technical principles
- Excellent communication skills, both written and verbal
- Strong organizational skills and attention to detail
- Comfortable working in a fast-paced environment
- Ability to multitask effectively
- Comfortable with working shifts
- Competitive salary & performance-based bonus programs
- Corporate benefits (choose your preferred options)
- Truly inspiring culture, pleasant and informal work environment
- Ongoing education & training programs
- Opportunity to network and connect in the Corporate Events
- Global career opportunities
- Benefits/perks listed above may vary depending on the nature of your employment with the company and the country where you work.
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