Job Description

The successful candidate will be responsible to develop tactical strategy and associated delivery plans and policies ensuring maximum efficiency and profitability of the dealership whilst providing customer satisfaction.

Position Overview

Daily:

• Come to work with a win-win attitude.
• Sit with Sales managers and F & I Managers daily. Discuss Debtors, deals invoiced, deals pending and activities, applications, trade- in valuations, stock levels, Daily CMS meetings and sales activity planning.
• Every morning check Work-In progress, cash sales for workshop and parts, vehicle debtors, interest. Check loan car status (why on loan? when is car due back?)
• Do a daily walk-about of your Dealership ensure it is clean and tidy and is inviting to your customers. • Handle customer complaints daily, follow-up and close them off.

Weekly:

• Meet with salesmen, sales managers and F & I managers together twice a week. Salesman to discuss individual targets and how many deals they are each on and how many deals they will have invoiced and delivered by Friday (mini-month-end).
• Weekly meeting with all managers: sales managers, F & I managers, parts managers, workshop manager and accountant. Discuss where we are in the month, were we need to get to, to reach budgets. Discuss any problems between department and how to resolve them.
• Go through trading accounts, have Accountant correct any errors you pick up. Do this weekly to prevent the month end drama.
• Two fleet visits a week by DP, Sales Manager and sales person.
• Ensure sales manager has two vehicles per salesman invoiced and delivered by the end of each week.
• Check expense schedules; ensure expenses are in line and in accordance with the budget.
• Sign off weekly stock takes. Sign off weekly perpetual parts stock take. Sign off weekly work in progress, once you have sat with workshop manager and got answers.
• Check weekly M & M report with used car manager.
• Check stock levels weekly.
• Ensure sales training is occuring weekly.
• Check sales manager D.O.C. weekly and check that it balances to trading account.
• Do weekly boots and bonnet inspections of all company demos.
• Check branches activities, phone-ins, walk-ins, demo’s valuations, sales, invoices pending.
• Check alarm system is working at least once a week.
• Have Receptionist check switchboard for deadlines twice a week.
• Ensure and check weekly that all security measures are in place to secure staff and dealership.

Monthly:

• Review trading account with Accountant. Ensure that we are in line with the budget and benchmarks.
• Review Warranty Age analysis with Accountant.
• Review and sign off Recon file with Accountant.
• Review and check all debtors with Accountant.
• Review final expense schedules; look for ways to cut expenses.
• Check vehicle and parts stock holding at month end.
• Complete Managers’ Commissions and sign off.
• Sign off all Sales Executives’ Commissions.
• Ensure all commission earners receive a copy of their commission sheets, once they have signed them off.
• Do monthly performance appraisals with each Manager.
• Month-end stock-take to be done with the Accountant and yourself.
• Monthly Managers’ meeting to discuss previous month’s results, department by department. Discuss any abuse of expenses.
• Carry out additional reasonable duties from time to time at the discretion of Management.
• Action Plan for the new month. Plan marketing activities and promotions.
• Maximise Company profitability through the sale of vehicles, associated products, parts and labour.
• Plan your weekly advertising with sales managers. Ensure receptionist and F & I manager are aware of what you are advertising.

Specific Role Responsibilities

Daily:

• Come to work with a win-win attitude.
• Sit with Sales managers and F & I Managers daily. Discuss Debtors, deals invoiced, deals pending and activities, applications, trade- in valuations, stock levels, Daily CMS meetings and sales activity planning.
• Every morning check Work-In progress, cash sales for workshop and parts, vehicle debtors, interest. Check loan car status (why on loan? when is car due back?)
• Do a daily walk-about of your Dealership ensure it is clean and tidy and is inviting to your customers. • Handle customer complaints daily, follow-up and close them off.

Weekly:

• Meet with salesmen, sales managers and F & I managers together twice a week. Salesman to discuss individual targets and how many deals they are each on and how many deals they will have invoiced and delivered by Friday (mini-month-end).
• Weekly meeting with all managers: sales managers, F & I managers, parts managers, workshop manager and accountant. Discuss where we are in the month, were we need to get to, to reach budgets. Discuss any problems between department and how to resolve them.
• Go through trading accounts, have Accountant correct any errors you pick up. Do this weekly to prevent the month end drama.
• Two fleet visits a week by DP, Sales Manager and sales person.
• Ensure sales manager has two vehicles per salesman invoiced and delivered by the end of each week.
• Check expense schedules; ensure expenses are in line and in accordance with the budget.
• Sign off weekly stock takes. Sign off weekly perpetual parts stock take. Sign off weekly work in progress, once you have sat with workshop manager and got answers.
• Check weekly M & M report with used car manager.
• Check stock levels weekly.
• Ensure sales training is occuring weekly.
• Check sales manager D.O.C. weekly and check that it balances to trading account.
• Do weekly boots and bonnet inspections of all company demos.
• Check branches activities, phone-ins, walk-ins, demo’s valuations, sales, invoices pending.
• Check alarm system is working at least once a week.
• Have Receptionist check switchboard for deadlines twice a week.
• Ensure and check weekly that all security measures are in place to secure staff and dealership.

Monthly:

• Review trading account with Accountant. Ensure that we are in line with the budget and benchmarks.
• Review Warranty Age analysis with Accountant.
• Review and sign off Recon file with Accountant.
• Review and check all debtors with Accountant.
• Review final expense schedules; look for ways to cut expenses.
• Check vehicle and parts stock holding at month end.
• Complete Managers’ Commissions and sign off.
• Sign off all Sales Executives’ Commissions.
• Ensure all commission earners receive a copy of their commission sheets, once they have signed them off.
• Do monthly performance appraisals with each Manager.
• Month-end stock-take to be done with the Accountant and yourself.
• Monthly Managers’ meeting to discuss previous month’s results, department by department. Discuss any abuse of expenses.
• Carry out additional reasonable duties from time to time at the discretion of Management.
• Action Plan for the new month. Plan marketing activities and promotions.
• Maximise Company profitability through the sale of vehicles, associated products, parts and labour.
• Plan your weekly advertising with sales managers. Ensure receptionist and F & I manager are aware of what you are advertising.

Qualifications and Experience

• 5 - 8 years experience in a similar environment, of which 2 - 3 years at management level.
• A valid South African driver's licence.

Skills and Personal Attributes

• Business and Operations Management
• Developing sales
• Financial Acumen
• Governance, Ethics and Values
• Negotiation Skills
• Occupational Health and Safety
• Operations Risk Management
• Planning and Budgeting
• Planning, Management and Measurement
• Product and or service knowledge
• Trust and Integrity