Join our team!
Are you passionate about coding and creating captivating email campaigns? We are looking for a skilled direct marketing executive specialising in email marketing, with strong HTML coding abilities. In this role, you will craft engaging communications for our members, focusing on dining, entertainment, travel, and exclusive offers. If you are eager to use your expertise to elevate our member experience, we want to hear from you!

What you will do:
As part of our team, you will work closely with the content team and take on a variety of tasks to ensure our email campaigns are both effective and visually compelling. Here is what your day might involve:
Collaborate with the content team in a morning stand-up meeting to plan your day.
Create dynamic email campaigns from the ground up.
Segment and analyse member data for precise targeting.
Schedule and deploy emails to our members.
Perform quality checks on email campaigns from colleagues.
Troubleshoot and resolve coding issues in email templates for optimal delivery.
Design and develop new HTML components for email campaigns.

Technologies we use:
Acoustic and various email service providers (ESPs)
Movable Ink
Litmus and other email testing tools
Tableau for data-driven insights and reporting

Benefits:
Our people are at the heart of the business, and we have a culture of recognition and reward, both through regular appraisals and our annual Extra Mile Awards, where we celebrate those who have gone the extra mile in their role. We also encourage all our staff to incorporate their aspirations and interests into their careers at Ten, and we support them every step of the way.

All our employees enjoy a range of benefits, including:
Flexible work arrangements, including hybrid work possibilities.
Twenty days of annual leave per year, with an additional three extra days of leave in your third year.
One month of paid sabbatical after five years of service, without using annual leave.
Remote working holidays, allowing you to travel and work from anywhere in the world.
Company contributions towards medical aid, and transport home for those working late shifts (for employees without cars).
ICAS employee health and wellness services, which are confidential and free for all employees.
Access to great travel and entertainment discounts, similar to what our clients' members enjoy.
Lots of social events throughout the year, a break-out room with numerous games, and a stunning rooftop terrace with a view of Table Mountain, offering our latest fruit drop and coffee/tea station.
A global team, with diversity at its core.
Safe and secure offices located in Cape Town Foreshore, with complimentary off-street parking.
The possibility of growth within a dynamic and international company.

Guidelines for the hybrid/home office option:
Resident in South Africa.
If you live within reachable distance of the office, you will be asked to enter into a hybrid working arrangement, attending the office at least twice a week.
A secure home office at your confirmed address, free from background noise or other distractions.
Your internet connection must meet minimum requirements, and the speed must be verified.

Who we are:
Ten Lifestyle Group is a global luxury concierge service, and our travel department offers a unique opportunity to join a vibrant team. Our clients and colleagues are the cornerstones of what we do, and we serve high-net-worth (HNW) and ultra-high-net-worth (UHNW) clients with their leisure travel requests. At Ten, our goal is simple: to become the most trusted service business in the world.
We deliver our service through a combination of Ten’s proprietary, unique technology-enabled platform and the expertise of our highly trained lifestyle managers. Ten is growing quickly and has ambitious plans to keep innovating, inspiring, and continuing to improve the lives of millions of members. As a Certified B Corp, Ten Lifestyle Group joins a global community of businesses united by a shared goal of making a positive impact on society and the environment.
To find out more about Ten, please watch this short video, This is what we do!

Commitment to diversity:
We encourage diverse philosophies, cultures, and experiences. We value diversity and are dedicated to creating an inclusive work environment for our employees. This belief unites the teams at Ten. All aspects of our relationship, including hiring, promoting, disciplining, or terminating employees, are based on merit, competence, performance, and business needs.

What we are looking for:
This role requires a strong coding background, particularly in email HTML. Here is what you should bring to the table:
Expertise in HTML and CSS: You should be proficient in crafting email templates and fixing any bugs.
Interactive email creation: You have experience building engaging, interactive emails.
Responsive design skills: Good knowledge of modular and responsive HTML and CSS is essential.
Multilingual experience: Familiarity with left-to-right (LTR) and right-to-left (RTL) languages is a plus.
ESP knowledge: Experience with Acoustic or similar ESPs is essential.
Design understanding: A solid grasp of email design principles.
Problem-solving skills: You approach challenges with creativity and resourcefulness.
Attention to detail: You pride yourself on delivering high-quality work with a keen eye for detail.
Organisation and time management: You are highly organised and can efficiently manage your time.
Communication skills: Strong communication skills are vital for collaborating with the team.