South Africa Job Openings
Pink Elephant
Education Lead
Sandton
FULL TIME
November 10, 2024
Duties and Responsibilities:
Managerial:
Essential
Application Deadline: 2024/11/18
Managerial:
- Education reporting & feedback
- Drive initiatives to improve the overall delivery of Education through Pink Elephant
- Strategic thinking, planning & implementation of improvement initiatives, onboarding of frameworks, etc
- Manage FTE trainers & associate trainers concerning the Public Schedule as well as any private/ad-hoc requested training • Maintain & enhance the product offerings within Education
- Manage, build & maintain relationships with Training Providers (People Cert, APMG, etc) • Work with marketing & sales to drive opportunities within Education
- Utilize staff/direct reports to ensure quality management of education training material and feedback from delegates and/or trainers. Actively track issues & propose and implement remediation
- Reporting in all areas relating to education internal and external factors
- Managing the CSAT end to end on delegate experiences • Keeping all courseware and material up to date
- Ensuring the build of the Self-Paced Online platform is both market ready and maintained • Managing education pricing formulas against market research and delivering the public schedule effectively
- Accreditation handling and managing accreditation bodies requirements and the associate trainers eligibility to train.
- Education reporting & feedback
- Drive initiatives to improve the overall delivery of Education through Pink Elephant
- Strategic thinking, planning & implementation of improvement initiatives, onboarding of frameworks, etc
- Manage FTE trainers & associate trainers concerning the Public Schedule as well as any private/ad-hoc requested training
- Maintain & enhance the product offerings within Education
- Manage, build & maintain relationships with Training Providers (People Cert, APMG, etc)
- Work with marketing & sales to drive opportunities within Education
- Utilize staff/direct reports to ensure quality management of education training material and feedback from delegates and/or trainers. Actively track issues & propose and implement remediation
- Reporting in all areas relating to education internal and external factors
- Managing the CSAT end to end on delegate experiences • Keeping all courseware and material up to date
- Ensuring the build of the Self-Paced Online platform is both market ready and maintained • Managing education pricing formulas against market research and delivering the public schedule effectively
- Accreditation handling and managing accreditation bodies requirements and the associate trainers eligibility to train.
- Facilitation and delivery of training/workshops in line with the needs of the class, while taking into consideration the specific needs of individual delegates
- Delivery of training across mediums such as instructor-led, web-based, and virtual classroom
- Customization of training material and delivery to facilitate client learning objectives • Identify opportunities to innovate and improve classroom performance and the client experience
- Facilitate knowledge transfer internally and externally through one-on-one mentoring
- Meet or exceed qualitative and quantitative Key Performance indicators for Trainer performance
- Focus on maintaining the status of a subject matter expert through the adoption of learning and certification renewal programs.
Essential
- Graduate qualified or relevant industry experience
- ITIL
- COBIT
- Project Management
- Own Transport & valid Drivers License
- Accredited trainer on the following frameworks:
- ITIL V3
- ITIL 4 (Advanced & Foundation)
- Service Desk Associate/Manager
- PRINCE2
- Agile PM
- Organizational Change Management
- Dev Ops Foundation/Essentials
- Minimum of 2 year IT service management Consulting/Training experience
- Outstanding presentation skills
- Exceptional oral and written communication skills
- The ability and willingness to travel throughout South Africa predominantly, as well as the whole of Africa and sometimes worldwide when required
- Experience in all aspects of IT Service Management
- Demonstrated full responsibility for IT service management processes or projects
- Breadth and depth of experience in IT service management business environments
- PRINCE2, Agile, SDI, COBIT, ISO 20000, and/or technical certifications will be an advantage
- Recognized externally within the Industry as either a specialist or leader in a relevant subject matter
- Member of relevant external bodies e.g. ITSMF, ITSMI, COBIT
Application Deadline: 2024/11/18
We regret to inform you that this job opportunity is no longer available as it has expired
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