• Cloud infrastructure
• Enterprise connectivity
• Mobile connectivity and data management
• Fibre-to-the-Home (FTTH)
• Fibre-to-the-Business (FTTB)

• Creativity
• Humanity
• Innovation
• Passion

We are seeking an experienced ERP/CRM Administrator with proven Zoho One experience to assist in designing, implementing, and supporting our CRM infrastructure. The ideal candidate will have a minimum of 3 years of hands-on experience with Zoho One, possess strong Deluge skills, and demonstrate a proactive approach in providing innovative solutions while paying close attention to detail.

This position requires strong problem-solving skills, process driven, a collaborative mindset, and the ability to translate business requirements into automated processes. You will play a key role in enhancing user experience and helping our organization deliver world-class service to our clients.

Key Responsibilities and Deliverables

• Assist in delivering and executing ERP and CRM strategies across the organization.
  
• Provide support to internal teams by answering queries and resolving technical issues related to Zoho One and the CRM system.
  
• Troubleshooting and identifying software and user errors to optimize the interaction between people and technology.
  
• Maintain, update, and manage accurate customer records in the CRM system, including contact details and preferences.
  
• Assist with training new hires and in end-user training for new and updated processes.
  
• Identify and implement opportunities to improve customer satisfaction by reviewing processes and collaborating with various departments.
  
• Gather and document new and existing business requirements, offering suggestions for solutions that align with best practices.
  
• Compile, update, and maintain all supporting documentation, process flowcharts, and training materials for new and updated processes.
  
• Provide ERP and CRM support to all departments and identify opportunities for new or updated processes as needed.
  
• Work closely with business areas to gather feedback and make recommendations for optimizing CRM and ERP usage.

Requirements

• Minimum of 3 years of experience with Zoho One suite of applications and demonstrated proficiency in Deluge scripting.
  
• Proven track record as a CRM systems engineer or administrator, with experience in managing and optimizing CRM systems and applications.
  
• Bachelor’s degree in computer science, information technology, or equivalent work experience.
  
• Excellent organizational skills, with the ability to juggle competing demands across different projects and departments.
  
• Attention to detail and a passion for delivering high-quality solutions.
  
• Strong communication skills, with the ability to explain technical concepts clearly.
  
• Experience with APIs, webhooks and middleware integration.
  
• Experience with chatbot and AI applications.
  
• Agile project management experience is a plus.

Benefits

• Medical Aid (Discovery)
• Reduced Gap Cover Rates (Turnberry Premier)
• Retirement Annuity Contribution (Allan Gray)
• Medical Insurance (Momentum - Health4Me)
• Discounted Internet Connectivity
• Free Employee Wellness Programme (ICAS)
• Team Buildings
• Exposure to latest industry technologies and standards
• Lastly, a work environment that rivals the very best!