About us:
Founded in 2020, Nsibandze Outsourcing (“NOS”) is a disruptive CX business on a mission to ignite opportunity for businesses in the commercial real estate vertical through telemarketing, market intelligence, data analysis and business consulting. Based in the UK and South Africa we deliver our innovative solutions for clients across the United Kingdom, North America and the EMEA region.
Since 2021 we’ve helped our clients to secure over £23 Million in revenue with a further sales pipeline in excess of £1.7 Billion. As a fast-growing start-up we’re big on culture and we define “NOStronauts” as those who sweat the small stuff, aren’t afraid to roll their sleeves up, obsess over client satisfaction, love helping others and are continuously looking to grow as a professional.
About you:
A good listener, with the ability to engage and ask the right questions.
You can prioritise your workload and multi-task.
You’re a natural communicator with great interpersonal skills.
A good negotiator.
A storyteller with an engaging personality. Fearless attitude.
You love contributing and working in a diverse team.
A diligent professional who’s focused on customer satisfaction.
Ambitious and self-motivated, with a desire to learn, develop, and progress.
A hungry, self-starter who thrives in a fast-paced start-up environment.
Great written and spoken English.
Role Description:
Location: Rosebank, Johannesburg
Salary: Fixed + Commission Structure
Commission: Uncapped
Business hours: 09:00-17:00 / 10h00-18h00
Working days: Monday- Friday (Onsite)
Reporting to the Client Relations Associate Director, in this role, you will be responsible for managing and the delivery of telemarketing campaigns for our existing clients. You will have full responsibility for the services delivered to set client(s). Ensuring that our solutions are delivered on schedule and to our client's satisfaction. You will integrate seamlessly within the team and have the opportunity to progress into account management role to have direct contact with clients while adhering to our values and operating procedures.
Key Responsibilities:
Ensure the delivery of our contracted telemarketing service targets to the clients.
Build a strong working relationship with key client prospects, decision-makers and influencers.
Having a deep understanding of the client’s priorities, strategies, and organisation to ensure NOS can add value across the client’s broader organisation.
Participate and/or lead client review meetings.
Work with the Account Manager to put together an account development plan for each client.
Provide accurate weekly and monthly reporting both internally and to your respective clients.
The population of data on internal CRM to record daily individual and client progress.
Ideal experience:
Outbound/Inbound telesales experience is a MUST.
Understanding B2B sales or client management is advantageous, however, not a must.
Knowledge of commercial real estate is advantageous, however, not a must.
Experience in managing SLAs / KPIs. Experience using CRM systems.
Experience using MS Office suite - particularly Outlook
NOS is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, age, religion, sex, sexual orientation, gender identity/expression, national origin, or any other characteristic protected under law.
Job Type: Full-time
Pay: From R17 000,00 per month
Expected Start Date: 2024/12/01