South Africa Job Openings
Tracker South Africa
Installations Quality Assurer
Randburg
FULL TIME
November 13, 2024
Position summary
Introduction
Job description
- Perform regular and planned assessment in your area of responsibility
- Identifying shortfalls and providing solutions
- interacting with technicians and having technical discussions
- Perform regular and planned assessments of fitment centre in your area
- Mentoring and educating technicians
- Ensure compliancy with regards to installations and OEM bulletin
- Ensuring compliancy in customer service ethics
- Ensuring bulletins are circulated to Technicians and FC
- Maintain strong Quality standards
- Ensure compliancy with regards to reporting to admin and Management
- Liaise between multiple departments
- Motivate techs to perform quality installations
- Provide reports and feedback
- Implement and evaluate quality procedures
- Evaluate and improve technical procedures
- Attending to Technical SR’s that are quality related and give feedback to the technicians and the managers.
- Maintain Trackers recommended recovery rate in your area of responsibility through the installation quality process
- Perform test requests
- Attending to PIC’s
- Attending to battery drainage complaints
- Assisting with project installations
- Assisting with afterhours standby
- Liaise with clients to solve technical issues and deliver service excellence
- Ensure compliancy with regards to reporting to Management
- Assisting with technical queries
Minimum requirements
- Matric with a National Technical Certificate in Automotive Electronics/Motor Mechanic.
- Minimum 5 years’ experience as an auto electrician or motor mechanic with one year being in a Supervisory role.
- Valid driver’s license.
- The candidate must possess good communication and administrative skills.
- Computer literacy will be advantageous (MS Office)
- Possess good fault-finding skills and techniques.
- Possess the necessary skills to deliver service excellence.
- Be prepared to travel.
Please note that first preference will be given to the EE candidates.
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