South Africa Job Openings

Sanlam
IT SUPPORT TECHNICIAN I
Bellville
FULL TIME
October 11, 2024
- Assist users with day to day IT issues
- Providing End User Support to End Users
- Quality Incident Resolution
- Regular and timeous feedback to user on the progress of outstanding incidents, requests and SRS's(Verbally and including updating of the relevant Incident, Request or SRS on the Call Ticket System)
- Assist to get new users operational on End User Devices as per the Requests from Business
- Ensure that all Software is working correctly before handing over a new workstation to the End Users
- Troubleshooting Application issues including MS Teams and MS Office
- Escalating issues that cannot be resolved timeously
- Updating and concluding incidents, requests and Service Requests on the CA and SRS system within the agreed SLA
- Provide Remote support to End Users (Including WFH users)
- Managing and supporting incidents logged within SLA agreements
- Provide feedback and update outstanding Open incidents and requests logged on CA
- Providing First Line Support diagnosis and support for Output Device services
- Contribute to the End User Knowledge Base
- Escalating re-occurring incidents and providing input to the End User Problem Management Forum
- Ad Hoc assistance with Projects and Application Releases if and when required
- Matric
- ITIL(V3/4)
- Relevant OEM Certification
- Relevant Hardware Certification
- Relevant MS Certification
- 3 - 4 Years experience in IT software and hardware, Desktop and Laptop support
- Basic Knowledge of Active Directory and SCCM
- Basic knowledge of ITIL practices
- M365
- Web Browser(Chrome, MSEdge & IE)
- Zscaler
- Anti-Virus Software
- Basic Operating System knowledge
- Output Device Support
- Team Viewer
- Basic Network Troubleshooting skills
- Service Management and Call Ticketing systems(Eg. CA Unicenter and BMC)
New Job Alerts
Global Travel Alliance SA
Accounting and Finance Intern
Cape Town
FULL TIME
November 19, 2024
View Job Description

Home Concept Furniture
Dealer - Agent for Kitchen Cupboard Solutions
Bloemfontein
FULL TIME
November 19, 2024
View Job DescriptionBuffalo International Logistics
Owner Driver- Richards Bay
Richards Bay
FULL TIME
November 19, 2024
View Job Description
Looking for similar job?

RPMGlobal Holdings Limited
Customer Support Team Lead
Johannesburg
FULL TIME
October 10, 2024
View Job Description

Amazon Development Centre (South Africa) (Proprietary) Limited
Support Engineer, AWS Marketplace
Cape Town
FULL TIME
October 9, 2024
View Job Description

Sanlam
Stockbroking Support Specialist - GI Business Solutions
FULL TIME
October 8, 2024
View Job Description
Mediro ICT
Azure/Cloud Technical Support Engineer/Technician (contract/remote) TB
Johannesburg
October 9, 2024
View Job DescriptionSee What’s New: Sanlam Job Opportunities


Sanlam
Operations Manager Administration: Client Service Operations
FULL TIME
November 18, 2024
View Job Description
Sanlam
Branch Consultant/ Financial Advisor - Alberton
Springs
FULL TIME
November 18, 2024
View Job Description
Sanlam
Senior Infrastructure Security Engineer
Bellville
FULL TIME
November 18, 2024
View Job Description
New Job Alerts
Global Travel Alliance SA
Accounting and Finance Intern
Cape Town
FULL TIME
November 19, 2024
View Job Description

Home Concept Furniture
Dealer - Agent for Kitchen Cupboard Solutions
Bloemfontein
FULL TIME
November 19, 2024
View Job DescriptionBuffalo International Logistics
Owner Driver- Richards Bay
Richards Bay
FULL TIME
November 19, 2024
View Job Description