he purpose of the Petshop Controller role is to coordinate and support the Petshop brand, drive an outstanding service culture, oversee in-store standards, and operational excellence, and develop service, sales, and stock strategies alongside the Team.
The role supports the Branch/ Store Manager in all facets of the store operations and takes full accountability of the store during scheduled shifts and/or in the absence of the Manager.
The role executes stock management and merchandising plans, manages loss prevention and related mitigations, encourages the achievement of sales targets, and focuses efforts on returning customer traffic to the store as a key indicator of success.
The role oversees and supports a team comprising Sales Assistants who offer helpful, and accurate product information, instore customer support and ultimately work together to deliver a convincing and competitive experience as ambassadors of the Petshop brand.
Our Group and all its operating companies are committed to creating, embracing, and preserving a diverse workplace that values the unique talents, perspectives, backgrounds, and abilities that enrich our organisation. A place where everyone matters and feels included.
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