South Africa Job Openings
Uber
Senior Territory Account Manager, Uber Eats South Africa
Randburg
FULL TIME
October 18, 2024
The Senior Territory Account Manager role is a great opportunity to demonstrate your Key Accounts/Relationship Management and Sales skills by being the main point of contact for our highest-value merchant partners. This role focuses on post-sales of Small-to-Medium Sized Businesses, upselling marketing products to grow revenue, maintaining operational quality & maximizing business retention.
Account Managers are critical to retaining our highest-value accounts, ensuring new partners are successful on our platform and consulting partners that have the potential to grow.
This role calls for a combination of an operational mindset, analysis of performance and exceptional relationship management. You should thrive in an "all hands on deck" environment, love solving problems, and above all be passionate about our merchant partners.
What You'll Do
- Manage a portfolio of Uber Eats merchant partners
- Establish and proactively maintain communication channels with merchant partners via email, phone and face-to-face meetings
- Upsell merchants on marketing products (Ads, promotions/offers, etc.)
- Build processes and standardize best-practices within merchant success and the Gauteng territory
- Partner with our Operations and Sales teams on managing the relationship, issue resolution & questions of merchants
- Track merchant KPIs and OKRs to understand their success, issues, or opportunities and conduct regular business reviews
- KPI & OKR centric methodology: generate team consciousness about the need of results measured by important metrics
- Excel in hands-on vendor management and training of new merchant features or products
- Act as an ambassador of Uber Eats' mission, brand, and product
- At least 3 years of experience in Account Management, Sales, Operations or similar functions
- Desire to work with merchants & building a strategic partnerships, being proactive, creating positive and lasting relationships to bring them added new value and helping them to reach their potential on Uber Eats
- Proficiency using Excel, Google Sheets, Tableau, Python, or other similar data tools
- Highly autonomous - able to work with minimal oversight
- Excellent communication
- Strong critical thinking ability
- Data proficiency: being able to take commercial data and making it digestible to our merchant partners (charts, graphs, and other visuals)
- Outstanding work ethic and attention to detail
- Experience upselling promotional products and ads
- Demonstrated ability to collaborate across departments, such as marketing, operations, and customer support, to ensure client success and achieve business objectives
- E-commerce or marketplace experience
- Project Management: good organization, prioritization & time management skills
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