• Cloud infrastructure
  
• Enterprise connectivity
  
• Mobile connectivity and data management
  
• Fibre-to-the-Home (FTTH)
  
• Fibre-to-the-Business (FTTB)
  

• Creativity
  
• Humanity
  
• Innovation
  
• Passion
  

• Email and telephone Enterprise customer support and service management within Enterprise SLA's
• Triage and prioritisation of incidents, tickets and service requests
• Outage management: Escalation and network notices and customer follow-up
• NOC monitoring and escalation: Outages and major incidents
• Monitoring deployments, maintenance and audits
• Scheduling maintenance RSAWEB and partner providers
• Hardware configuration: Mikrotik advantageous
• On-site technicians remote support
• PBX deployment/maintenance/support.
• PBX extension management and deployment
• Vo IP phone configuration and management
• Vo IP - new services/cancellations
• Managed Wi Fi services - deployment/configuration/monitoring/reporting.
• Consumer Service Desk L3 escalations
• Projects
• Creating diagrams/user guides
• Hardware configuration
• AV management
• And any other reasonable task

Requirements

• 5 years’ experience working in a ISP technical c all centre or NOC environment
• A+,N+, CCNA or Microsoft certification.

• Experience and knowledge of IPv4 addressing and subnetting.
• Experience with DNS.
• Experience with working with network monitoring systems.
• Experience configuring and troubleshooting Mikrotik routers.
• Experience deploying, managing and supporting PABX/Vo IP solutions.
• Experience configuring and supporting managed Wi Fi solutions.
• Experience working with Vmware, Linux/Windows servers advantageous.

Benefits

• Medical Aid (Discovery)
• Reduced Gap Cover Rates (Turnberry Premier)
• Retirement Annuity Contribution (Allan Gray)
• Medical Insurance (Momentum - Health4Me)
• Discounted Internet Connectivity
• Free Employee Wellness Programme (ICAS)
• Team Buildings Q
• Free barista prepared coffee and snacks from our in-house cafe.
• Exposure to latest industry technologies and standards
• Lastly, a work environment that rivals the very best!