Business Unit: Discovery Bank

Function: Client Service

Date: 13 Nov 2024

About Discovery



About Discovery Bank

Discovery’s intention is to expand our business model into banking and to establish a brilliant, innovative full-service retail bank in South Africa. We have recently received our banking licence and are now registered as Discovery Bank.


Key Outcomes may include but are not limited to:

• Complete bookings through the defined online booking system (e.g., AGM and Travel IT), fulfilling package bookings through tour operators and / or ability to self- package deals.
• Issue full domestic and international reservations including hotel, car, air, transfer, B&B etc. and accurately conclude multi-sector / round the world reservations.
• Accurately complete all refunds or reissues.
• Quote preferred agreement deals and full understanding of the conditions of these deals and eligibility.
• Ensure preferred agreement deals are understood & applied appropriately.
• Ability to provide navigational and technical support on our online portal, Travel IT
• Provide troubleshooting to all online users where required.
• Ensure that all fees are correctly charged at time of ticketing including invoicing and referral bookings.
• Identify other opportunities for additional savings to client, when quoting.
• Correctly issue vouchers and email to the client.

• Discovery Bank and Vitality product knowledge
• Experience working on Domestic and International packages.
• Call centre experience in Travel.
• After hours Travel experience.
• Leisure Travel experience.
• International and Domestic bookings experience.
• Senior Consultant experience.

• Matric
• Diploma in Travel.
• Minimum 10 years’ experience as a Travel Consultant.
• Minimum 5 years Amadeus booking experience.
• Minimum of 3 years’ experience dealing with high-net-worth clients.