Business area and team

The Product department is responsible for shaping the vision and strategy of the Xceptor platform and products. We focus on delivering innovative solutions and high-quality user experiences that empower our clients in Financial Institutions to automate processes and ensure data integrity.
Within the Product department, the User Experience team plays a crucial role in understanding user needs and translating them into intuitive, user-friendly designs. Led by the Head of User Experience, our team collaborates closely with development and product management to create seamless and engaging user journeys.
Our teams are based in the United Kingdom (Guildford) and South Africa (Cape Town)

The Role

• We are seeking an experienced User Experience Designer to join our growing UX team. Our UX team is responsible for making complex software intuitive, innovative, and aesthetically pleasing for our users. You will be joining the team at an exciting stage as we implement new UX processes ahead of the next iteration of our software platform.
• In your first year, you will support other UX designers in the research, ideation, and design phases of their projects. You will work with multiple designers and the UX researcher to build and test prototypes and support the usability testing of those prototypes and the released product.

Key Responsibilities

• Drive UX best practices and methodologies, owning UX processes within your platform teams.
• Collaborate with UX team colleagues to define and design user-centric experiences across the product.
• Develop user personas, experience maps, scenarios, user flows, and other artifacts.
• Plan and conduct user research sessions to gather feedback, conduct usability testing of prototypes and released products, and interpret data and qualitative feedback.
• Transform complex tasks into intuitive, accessible, and easy-to-use designs.
• Visualize designs using prototyping tools (Figma) and provide design specifications, working closely with platform teams.

Required Education & Experience

• Bachelor's degree or equivalent experience.
• 4+ years' experience as an information architect, interaction designer, product designer, user experience designer, and/or usability engineer.
• Proven knowledge of design aesthetics and solid understanding of User-Centered Design principles.
• Sharp attention to detail.
• Proficient in design tools, specifically Figma.
• Relative experience with HTML/CSS/Java Script. While it is unlikely you will code, having knowledge of how front-end code works is beneficial.
• Knowledge of responsive design techniques and challenges.
• Experience in contributing to a design system.
• Time and project management skills.

Competencies required (Xceptor competencies)

• Teamwork
• Customer Centricity
• Communication with Impact
• Strategic Orientation
• Results Driven
• Change & Innovation

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