Job Description

To plan, manage and monitor the implementation of all vehicle servicing activities and processes in order to continuously enhance service delivery and maximise profits.

Position Overview

Specific Role Responsibilities

Process and Governance:

• Manage operational risk and risk mitigation initiatives.
• Implement and manage endtoend processes.
• Define standard operating procedures (SOP's).
• Monitor and report on progress against operational plan and make adjustment where required.
• Resolve problems with the necessary discretion and guidelines.
• Plan, manage and monitor governance compliance processes in area of accountability in order to manage risks and expose liabilities.
• Contribute to the development of the appropriate strategy and set target within area of accountability. **
• Develop, manage and ensure the effective implementation of service level agreements with stakeholders in alignment with policies, procedures and applicable brand specifications requirements.
• Apply product knowledge, techniques and related processes to manage the team`s tasks, quality and time frames.
• Apply and utilise systems, resources and products in a manner that contributes to efficient and effective service delivery and optimised quality of services rendered per product brand.

Finance

• Plan and manage financial activities in line with approved policies, processes and procedures.
  Manage, monitor and report on budget variances and provide solutions.
  Prioritise resource allocation in order to minimise and reduce wastage as well as minimising expenditure.

Client/Customer

• Deliver a service that creates a culture that exceeds customers' expectations in all aspects of the business.
• Plan, manage and monitor processes to ensure customer service excellence.
• Contribute to a culture of customer service excellence, which builds positive relationships and provides opportunity for feedback as well as exceptional service delivery.
• Continuously monitor actual process turnaround times and quality standards and resolve issues efficiently to enhance effective client service delivery.

People

• Implement and manage workforce planning, recruitment, learning and development, performance management, reward and recognition and employee relations to ensurean optimal working environment.
• Monitor and positively influence and manage change, and offer operational support where required

Qualifications and Experience

• 3- 5 years experience in a the Parts and Aftersales automotive environment in a managerial role.
• Leadership Management certification.
• Experience in both dealership and OEM environments
• Trade and Occupational Qualifications will be an added advantage
• Workshop and Parts experience (essential)
• A valid South African driver's license

Skills and Personal Attributes

Behavioural Competencies:

• Change Leadership
• Analytical Thinking
• Improvement orientation
• Development orientation
• Empowering people
• Process Optimisation
• Embracing diversity and sensitivity
• Enabling team success
• Relationship building
• Commercial thinking
• Driving results
• Authentic approach
• Openness to change
• Remaining composed
• Impactful leadership

Technical Competencies:

• Communication
• Computer Literacy
• Conflict Management
• Manage personal work priorities and professional development
• Technical Learning
• Business and Operations Management
• Functional Policies and Procedures
• Organisation Governance, Ethics and Values
• Managerial Competence
• Operations Risk Management
• Planning and Budgeting
• Planning, Management and Measurement Policy Implementation
• Query Resolution
• Service Delivery
• Trust and integrity