Job Description

To coordinate, plan and deliver daily team tasks in the Repairs, Servicing and Support Services function, through the execution of pre-defined objectives as per agreed OEM standard operating procedures.

Position Overview

Specific Role Responsibilities

• Ensure an optimal productive and an efficient team.

• Ensure Quality workmanship delivered to customers.

• Communicate technical information, challenges and decisions to customers.

• Ensure engaged workshop staff.

• Development of employees and ensure required certification is in for the specific tasks.

• Responsible for Health and Safety.

• Admin functions- Check Job cards etc.

• Manage workshop assets.

• Plan and Gear workshop team according to available hours daily

• Assist technicians with diagnostic problems

• Test drive vehicles

• Supervise technical staff.

• Communicate with customers n technical matters

• Oversee teamwork between Service Advisors, Booking clerk and Technicians.

• Maintenance of hand tools

• Quality workmanship is rendered by technicians

• Manage apprentices

• Oversee correctness of job cards, clocking hours etc.

• Manage work in progress

Qualifications and Experience

• Grade 12/Matric

• Qualified Technician

• Computer Literacy

• Knowledge of Kia and dealerships policies and procedures

• Knowledge of service core processes

• Supervisory/Management courses would be beneficial

• Previous relevant work experience as a Technician

Skills and Personal Attributes

• Supervisory skills

• Customer Focus and Relationships

• Communication and Influence

• Computer Literate. – Audi System Use

• Market and territory Focus

• Brand alignment

• Professional and technical expertise in vehicle service and repair maintenance