Introduction

Our CS EUV Global Support Center (GSC) ensures advanced remote technical support from 3 different continents (Europe, Asia, and North America) collaborating with the worldwide ASML teams at ASML’s customer sites. The technical issues encountered on ASML’s machines are highly complex: collaboration by GSC engineers in cross-functional engineering teams is key to get to a clear diagnosis of hardware, software or performance issues. After diagnosis, GSC is responsible to create technical action plans to repair and recover the system. GSC may also travel onsite to help the local ASML teams handle issues locally. Each of the incidents seen at customer site are analyzed and documented to prevent similar incidents in the future.

Are you known for your excellent troubleshooting skills, passion for engineering and service mindset? And are you up for an exciting new challenge in which you become part of a company that leads the development of the entire semiconductor industry? Then this is your chance to join ASML’s Global Support Center in South Korea!

Role and Responsibilities

Role
As a Global Support Engineer EUV for a specific technical competence, you are the remote diagnostic expert for technical issues that occur on ASML’s machines at worldwide customers. As engineer you are responsible to troubleshoot & resolve issues related to equipment and performance problems in various technical competencies. Next to that identify structural solutions to prevent issues from happening or being escalated to GSC again. And share lessons learned with the local teams. You make use of advanced diagnostic tooling to troubleshoot hardware, software or system performance issues

Responsibilities
Solving complex technical problems by remotely analyzing data, creating deterministic forward looking action plans, managing escalations, and delivering on-site support when requested at customer sites.
Being part of the New Product Introduction process to gain the required skills and knowledge to independently support field escalations of new products.
Prevent future escalations by using ASML internal processes to determine the correct structural resolution. This includes engineering design changes, updates to the product service mix, and closing local team training gaps.
Sharing knowledge and expertise amongst colleagues within the GSC and with local engineers to increase the efficiency of our customer service. You mentor trainees, deliver feedback on potential improvements and identify learning by use of the Incident Repeat Prevention process.
Finally, share the lessons learned within the organization.

Education and experience

Education
BA, Master or Ph D degree in technical sciences (Physics, Mechatronics, Electronics, Process technology, Aerospace Engineering) or equivalent experience is preferred.

Experience
2+ years of working experience in the semiconductor industry or a similar high-tech service environment;

• Experience with troubleshooting & solving issues related to equipment;
• Experience solving complex technical problems, analyzing data and creating forward looking action plans.
• ASML experience preferred

Skills

Working at the cutting edge of technology, you’ll always have new challenges and new problems to solve – and working together is the only way to do that. You won’t work in a silo. Instead, you’ll be part of a creative, dynamic work environment where you’ll collaborate with supportive colleagues. There is always space for creative and unique points of view. You’ll have the flexibility and trust to choose how best to tackle tasks and solve problems.
To thrive in this job, you’ll need the following skills:

• Strong communicator in English (both oral and written);
• Strong analytic capability and a pro-active attitude;

o Has affinity with statistics and data analysis
o Able to make complex data easily understandable

• Flexible in working hours, travel and work environments;
• Independent personality;
• Team worker, good social skills, customer-oriented;
• Able to plan and set priorities.

Other information

Location
This position is located on-site in Hwaseong, South Korea. It requires onsite presence to attend in-person work-related events, trainings and meetings and to further ensure teamwork, collaboration and innovation. A flexible workplace arrangement may be available to employees working in roles conducive to remote work (up to two days a week).
The position will include occasional domestic or international travel (up to 30% of the time).

This position requires access to controlled technology, as defined in the Export Administration Regulations (15 C.F.R. § 730, et seq.). Qualified candidates must be legally authorized to access such controlled technology prior to beginning work. Business demands may require ASML to proceed with candidates who are immediately eligible to access controlled technology.

Diversity and inclusion

ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that diversity and inclusion is a driving force in the success of our company.

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