• Great compensation package
• Learning and Development Program
• Flexible working hours to improve work life balance
• Paid Leave and volunteer leave
• Wellness Programme

• Design effective customer success awareness and training strategies, and plan the roll out to various facilities, to include clinical departments within hospital and academic institutions
• Develop effective programs to improve usage and adoption of CE Products
• Build relationships with each customer, uncovering clinical advocates and spearheading the clinical conversations between Wolters Kluwer and customers to drive meaningful engagement
• Managing large scale national and international projects
• Build engaging onboarding workflows (Campaigns, Videos, In App Messaging) and collect customer feedback (surveys, interviews, etc.)
• Analyse data with view to identify early warning signs within customer usage
• Support customers journey through onboarding, adoption, retention, cross and up sells
• Design tailored communication plans in collaboration with communication, marketing departments of our customers
• Create customized and high-quality materials and content (user guides, manuals, email templates)
• Identify opportunities to integrate CDS resources into EMR systems at customer sites
• Deliver onsite and remote training to end users to increase usage and awareness within each site
• Develop, and strengthen, relationships with multiple key contacts and influencers who can support, promote, and coordinate awareness campaigns within each site
• Address issues and access challenges, and provide technical support for integrations of Up To Date & Lexi Drug
• Overcome barriers and problem solve resistance to training and awareness generating activities
• Participate in train the trainer programs to certify end users
• Maintain accurate training reports, and account contact updates for head office via our CRM system

• Bachelor degree; clinical background is essential, with business acumen and experience of supporting customers in Saa S company
• Strong technical aptitude and understanding of EMR environment
• Strong project management skills
• Customer focused attitude with the ability to build rapport at all levels within the customer
• Experience with remote training and e-learning
• Fluent in English & Korean
• Excellent communication and presentation skills
• Self-starter, highly organized with ability to prioritize work efficiently and effectively
• Excellent Microsoft skills using Word, Excel and Power Point, as well as a general understanding of a CRM system (Salesforce.com)
• A team player and able to work independently when needed
• Willing and able to travel to customer sites (50% - 80% domestic travel, will vary by quarter). International travel may be required (likely 1-2 times a year).