Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.


Want to be part of something groundbreaking happening in SAP Cloud Success Services?


This position has a high level of responsibility and visibility within SAP Customer Success and is seen by SAP Cloud Success Services leadership as critical to write The Next Chapter of Services.

Working hand-in-hand with multiple stakeholders across service, license and APJ/Global leadership team, owns the Services booking and revenue at the account level and has full accountability for all stages of the customer transformation journey, across services sales, transformation delivery and customer success.


The role requires a highly motivated, senior professional with an enterprising mindset and strong business acumen who can cultivate relationships with the c-suite and partners, navigate comfortably across sales and delivery teams, and would like to play a central role in delivering our strategy. The role will orchestrate SAP resources to make the customer strategy come to life.


Key to your success as Service AE will be:


Account and Stakeholder Management: Ability to work with the customer and focus on customer success, transformational outcomes, driving customer loyalty, satisfaction and renewals. Desire to lead people through a vision and drive the relationship at C-level in tight collaboration with the Global Account Director and/or Managing Partner and internal stakeholders.


Sales: Accountable for all sales-related activities including account planning, forecasting, reporting, opportunity origination, opportunity management and closing. Focus on expanding the SAP footprint at the customer by driving profitable revenue growth across all lines of business. Service sales and delivery experience for large enterprise would be critical.


Leadership: Inspire customers, partners and internal resources to secure timely results, integrating strong disciplines and collaborative outcomes. Ability to communicate with diverse internal stakeholders based on the knowledge of service business operation and delivery model. Building presence to Cx O level is required for managing and leading clients’ expectation.


Experience

• 12+ years of proven experience managing large, complex enterprise accounts, leading cross-functional teams and developing account plans.
• Strong experience in constructing and implementing business transformation, innovation and application roadmaps that link technology initiatives to business growth strategy.
• Deep understanding of SAP Cloud Success Services structure and offerings
• Deep relevant industry/domain expertise

Soft Skills

• Strong communication and consultative skills, able to effectively communicate in every environment, including informing and presenting to Cx O level.
• Influencing others with empathy: able to effectively communicate across cultures and audiences, using insightful questioning, storytelling and by showing empathy
• Digital leadership: managing virtual teams, leveraging social media and embracing new technologies. Advanced networking capabilities and business development skills

Want to be part of something groundbreaking happening in SAP Cloud Success Services?
This position has a high level of responsibility and visibility within SAP Customer Success and is seen by SAP Cloud Success Services leadership as critical to write The Next Chapter of Services.
Working hand-in-hand with multiple stakeholders across service, license and APJ/Global leadership team, the Senior Services AE owns the Services booking and revenue at the account level and has full accountabilities for all stages of the customer transformation journey, across services sales, transformation delivery and customer success.
The role requires a highly motivated, senior professional with an enterprising mindset and strong business acumen who can cultivate relationships with the c-suite and partners, navigate comfortably across sales and delivery teams, and would like to play a central role in delivering our strategy. The role will orchestrate SAP resources to make the customer strategy come to life.


Key to your success as Service AE will be:
Account and Stakeholder Management: Ability to work with the customer and focus on customer success, transformational outcomes, driving customer loyalty, satisfaction and renewals. Desire to lead people through a vision and drive the relationship at C-level in tight collaboration with the Global Account Director and/or Managing Partner and internal stakeholders.
Sales: Accountable for all sales-related activities including account planning, forecasting, reporting, opportunity origination, opportunity management and closing. Focus on expanding the SAP footprint at the customer by driving profitable revenue growth across all lines of business. Service sales and delivery experience for large enterprise would be critical.
Leadership: Inspire customers, partners and internal resources to secure timely results, integrating strong disciplines and collaborative outcomes. Ability to communicate with diverse internal stakeholders based on the knowledge of service business operation and delivery model. Building presence to Cx O level is required for managing and leading clients’ expectation.
Experience

• +12 years of proven experience managing large, complex enterprise accounts, leading cross-functional teams and developing account plans
• Strong experience in constructing and implementing business transformation, innovation and application roadmaps that link technology initiatives to business growth strategy.
• Deep understanding of SAP Cloud Success Services structure and offerings
• Deep relevant industry/domain expertise.

Soft Skills

• Strong communication and consultative skills, able to effectively communicate in every environment, including informing and presenting to Cx O level.
• Influencing others with empathy: able to effectively communicate across cultures and audiences, using insightful questioning, storytelling and by showing empathy
• Digital leadership: managing virtual teams, leveraging social media and embracing new technologies. Advanced networking capabilities and business development skills

Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.


We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.


EOE AA M/F/Vet/Disability:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.


Requisition ID: 394836 | Work Area: Sales | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.