Customer Success Manager Spain (m/f/d) SCALAR Fleet Management

Country/Region: ES

Location:Madrid, M, ES, 28042 Alfaro, RI, ES, 26540 Barcelona, ES, 08018 Mutliva Baja, Navarra, ES, 31192 Pamplona, Navarra, ES, 31012 Corella, Navarra, ES, 31591 Lezama, BI, ES, 48196 ES, 8184 Vigo, PO, ES, 36213

Req ID 70295 | Madrid, Barcelona, Pamplona, Alfaro, Corella, Lezama, Mutliva Baja, Olvega, Vigo, Spain, Transics Telemática España S.L.U.

Ensure that customers derive maximum value from our products and services. Act as a liaison between the customer and the company, focusing on building strong, long-term relationships. Proactively engage with customers to understand their needs and challenges. Aim to foster customer satisfaction, retention, and loyalty by helping customers achieve their goals and overcome any obstacles they may encounter. (https://zf-scalar.com/)

Working model: Remote
Our main ZF office for this position is in Madrid

What you can look forward to as Customer Success Manager Spain (m/f/d) SCALAR Fleet Management:

• Ensure that customers are satisfied with our product or service and are achieving their desired outcomes by enable them to maximize the value provided by our solutions
• Avoid churn and retain existing customers by fostering strong relationships and addressing any issues or concerns
• Identify opportunities to upsell or cross-sell additional products or services to existing customers
• Ensure customer loyalty by acting as an advocate, ensuring that their needs and feedback are heard and addressed
• Gather feedback from customers and communicate it to the product team to inform future product enhancements
• Assist new customers with the onboarding process, helping them get set up and familiarized with the product or service
• Provide training and educational resources to customers to help them optimize their use of the product or service
• Address customer inquiries, concerns, and issues in a timely and effective manner, working to find solutions
• Monitor customer usage and engagement metrics, track customer health, and generate reports on customer success
• Develop and maintain strong relationships with customers, proactively engage with customers to understand their needs and challenges
• Act as the primary point of contact for assigned customers
• Collaborate with internal teams, including sales, support, and product development, to ensure a seamless customer experience
• Conduct regular check-ins with customers to assess satisfaction and identify opportunities for improvement
• Provide product demonstrations and presentations to customers as needed
• Stay up-to-date on product features, updates, and industry trends
• Continuously seek ways to add value to the customer relationship

Your profile as Customer Success Manager Spain (m/f/d) SCALAR Fleet Management:

• 2–5 years' experience in a customer facing role, ideally in Customer Success or Account Management
• Minimum 2 years of experience within the transport logistics industry
• Background in the vehicle (HGV/LCV) telematics and/or general TSP beneficial
• Excellent verbal and written communication skills
• Fluent English and Spanish skills
• Ability to understand and empathize with customers' challenges and concerns to build strong relationships and providing personalized support
• Ability to understand complex products and services combined with very good Problem-Solving Skills
• Basic technical knowledge on software and hardware

What you can expect:

• You will step into a vibrant corporate culture where transparency reigns supreme. Our team members are not just passionate about their work; they firmly believe that the beating heart of our success lies in our team spirit and the joy we bring to our daily tasks
• In this dynamic, rapidly evolving, and stimulating ecosystem, we offer competitive compensation and benefits, including:
• Competitive compensation (fixed and variable)
• Company car
• Flexible working hours
• Comprehensive ongoing Sales and Product Training
• On-the-job coaching by experienced Sales Manager
• 25 days annual leave
• Company laptop and cell phone

Be part of our ZF team as Customer Success Manager Spain (m/f/d) SCALAR Fleet Management and apply now!
Contact
Fabian Ewald
+49 211 584 2178