• You will be the client’s first impression of Hermès image and convey simplicity & generosity at all times
• You provide excellent customer service adapted the culture & personality of each client and maintain a pleasant shopping environment consistent with the Hermès brand image
• You develop sales across all product universes, always keeping in mind the quality of products & the excellence of service that Hermès wishes to give to its clients
• You call on current & potential customers to establish & maintain client relationship and to inform about new products & services
• You identify & handle client enquiries and concerns

• At least 3 years of relevant customer facing experience in luxury retail or another high-end service environment
• A natural passion for people & service
• The ability to adapt to different cultures & a real sense of empathy
• A team player attitude to reach a common goal & go the extra mile
• Good knowledge of our local customers
• Fluent English and French are mandatory, good level in German is a plus

• You will be part of a collective adventure, joining a small dynamic team with great spirit and high standards
• You will discover a growing house with a strong and family base and responsible values
• You will have the chance to build your bespoke career path
• You will have the opportunity to bring & develop your own local client network
• Possibility of accommodation during the first 2 months of the contract