Johnson & Johnson is currently seeking Customer Service Lead join our TEAM. The role can be based in Zuchwil, Switzerland.

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and Med Tech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com/.
About J&J Med Tech
At Johnson & Johnson Med Tech, we unleash diverse healthcare expertise, purposeful technology, and a passion for people to transform the future of medical intervention and empower everyone to live their best life possible. For more than a century, we have driven breakthrough scientific innovation to address unmet needs and reimagine health. In surgery, orthopedics, vision, and interventional solutions, we continue to help save lives and create a future where healthcare solutions are smarter, less invasive, and more personalized.
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In this pivotal position, you will not only oversee our Customer Service operations but also serve as a critical strategist and change agent who fosters a customer-centric culture. Your mission will be to deliver outstanding service experiences while driving efficiency and excellence throughout the Order-To-Invoice processes.
Major Duties & Responsibilities

• Leadership & Team Development: Build, mentor, and inspire a motivated, customer-focused team that takes pride in delivering exceptional service.
• Customer Experience Excellence: Enhance service experiences to cultivate engaged and loyal customers through innovative solutions.
• Operational Excellence: Drive accountability and visibility within the Order-to-Invoice process, ensuring proactive issue resolutions, efficiency and sustainable savings.
• Continuous Improvement: Champion initiatives aimed at process optimization, simplification, and waste reduction while promoting a 'right first-time' approach.
• Financial Acumen: Collaborate with key stakeholders to manage budgets strategically while supporting sustainable profitability and P&L growth.
• Process Innovation: Lead efforts in digital transformation, intelligent automation, process mapping and process controls across service operations.
• Team Collaboration: Partner with various departments, including E2E Supply Chain, Finance, Quality, and Commercial, to promote teamwork and shared goals.
• Talent Development: Foster an environment of growth, diversity, equity, and inclusion consistent with our Credo Values.

Qualifications

• A university degree in Supply Chain or Business.
• Over 8 years of relevant experience with a proven track record of team leadership and customer service excellence.
• Exceptional troubleshooting and multitasking abilities.
• Strong analytical, influencing, and collaborative skills.
• A strategic thinker who can manage complex operations effectively.
• Experience in project management is a plus.
• Proven ability to lead large-scale transformations.
• Digital expertise in automation and service operations.
• Bilingual proficiency in German and English; knowledge of French and/or Italian is a plus.
• Familiarity with SAP S4 HANA, SFDC, Power BI, and Gen AI preferred.
• Experience in the Healthcare or Med Tech industry is advantageous.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Don't miss this exceptional opportunity to join a world-class company and make a lasting impact. Apply now and be part of our ambitious te