• Be the 1st point of contact for the customers' after-sales requests via phone and/or e-mails or any other channel
• Receipt and respond to after sales requests, analyzes and classification of customer requests
• Provide the best possible answer and/or solution to customer's requests in the assigned area of responsibility, and/or forward/escalate the request to the adequate department
• Assist the customer with a resolution within the agreed timescales, using the Worldline tools provided, while ensuring that these tools are effectively managed and updated
• Provide general information and documents on products, services and campaigns
• Initiate adequate measures and activities according to defined processes and responsibilities if the customer request cannot be resolved at 1st level
• Register customer request accordingly in the ticketing tool
• Ensure, if necessary, change of data in the relevant tools and systems according to defined processes and responsibilities
• Receipt and handling of customer complaints according to defined processes and responsibilities
• Detect, classify and initiate measures in case of technical incidents

• Commercial degree and experience in customer services area
• Former experience preferably within the service industry (Retail, Hospitality, Transport, Travel or others)
• Very customer minded
• Identification and quick understanding of needs and expectations of the customer and/or market
• Strong communication skills at all levels, you are persuasive, know how to make an impact and to negotiate
• Fluent in German and English, every other language is an asset

• Mobile working within Switzerland and flexible working time models
• Support for public transportation subscriptions
• Access to the company’s staff restaurant
• Comprehensive training programs
• Additional benefits for families
• Possible participation in the Innovation Festival @ Worldline
• A sustainable, international company culture