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• Serve as primary contact to develop and execute win/win negotiation strategies for complex contract renewals that optimize contract terms while protecting and enhancing customer trust.
• Own, drive and manage the renewals process in collaboration with the account team.
• Ensure successful and on-time renewals for assigned account prior to the contract end date and executing all renewal back-end work in a timely manner.
• Present renewal proposal(s) and options to customer and notify customer proactively of upcoming contract expiration.
• Partner with Account Executives/CSMs/ Enterprise Negotiations, Licensing Operations and Sales Operations to fully understand and develop a clear renewal strategy for each customer ahead of the renewal date.
• Provide rapid, focused response to customer / CSM requests including sales processing procedures (COMIT).
• Identify customer requirements, uncover roadblocks, and demonstrate strong account management and commercial capabilities to drive renewal to on-time closure.
• Secure and validate renewal orders, driving maximum renewal and up-selling from the install base which includes confirming the delivery of quote to partners/end customer and facilitate the order Processing and approval of Purchase orders.
• Fluent in German & English. An additional language will be a clear advantage.

• Ideally a bachelor’s or master’s degree in a technical or business subject (or equivalent qualifications).
• Previous experience in a similar role.
• Proven record of complex solution selling.
• Negotiation skills.
• Understand software licensing concept procedures.
• Ability to work and learn independently; demonstrated ability to interact productively with all levels of staff.
• Understanding of strategic sales techniques and principles, specifically in the hardware and software industry, as well as selling to Fortune 500 companies and/or large governmental institutions.

• Equivalent combination of education, training, and relevant experience may be considered in place of the requirements stated above.

• Demonstrated knowledge of at least three industries and/or market segments.
• Leadership, supervisory, interpersonal and oral communication skills; demonstrated project leadership skills.