You Lead the Way. We’ve Got Your Back.
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let's lead the way together.
How will you make an impact in this role?
This is the role leading Merchant Acquisition team and responsible for acquisition strategy to tactically grow network coverage and drive business profitability for Global Merchant & Network Services (GMNS) in Taiwan. Reporting to the Director & Head of Taiwan GMS and will be leading one B30 field sales Team Leader to deliver Taipei coverage goal and an elite team comprised four B25.

The key pillars of the job include defining and implementing effective acquisition strategy, building a framework to refresh the named list of merchants in focus verticals to ensure the market relevancy, driving perception of coverage in the market to support issuers and coaching and driving team performance and productivity.

• With the long-term goal in growing coverage in Taipei, focus verticals and other geos, POS profitability, Active Location-In-Force, and capturing inbound spend, you will work alongside with Director & Head of Taiwan GMS to develop and execute acquisition strategies to achieve business KPI.
• Need to have thought leadership for strategic ideas to enhance sales productivity, effective pipeline management, improve operational efficiency, driving merchant activation, achieve merchant satisfaction and minimizing channel conflict.
• Provide coaching and leadership for DRs in meeting individual and team performance metrics set by the business.
• Effectively manage and optimize the designated budget given to drive acquisition effectiveness. Accountable for channel performance forecast, regular update and end deliverable to meet the business goals. Work with corporate coverage planning team in building comprehensive analytical capabilities to track coverage and identify opportunities.
• Align with card issuers in developing special project to explore new business opportunities.
• Develop and implement strategic programs with Merchant Engagement and Marketing teams to ensure defined program targets are met.
• Ensure adherence to regulatory/association/compliance regulations

Minimum Qualifications

• Bachelor degree or above.
• A minimum 10 years’ experience in business sales team management with a proven track record is preferred.
• Strong project and time management skills with the ability to work under pressure to meet deadlines.
• Self-motivated team player with abilities in influencing/negotiating with customers/merchants/internal stakeholders.
• Strong business acumen with well-rounded sales skill set.
• Fast learner to pick up American Express company culture, value proposition and merchant value.

Preferred Qualifications

• Knowledge or experience in Payment industry will be an advantage.
• Knowledge of Excel, Word, Power Point and CRM applications, preferably, Salesforce
• Fluent in Mandarin and English, both written and spoken.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.