JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

What this job involves:
Global Lab Program & Project Management:
What this job involves: Responsible for verifying the contractual responsibilities outlined in the Lab Services scope of work and IFM contract

Liaise with client Lab Managers, HSSE contacts, and contract managers as it relates to scope changes, inspection findings, and issue resolution

Assists with the preparation and monitoring of the JLL annual budget plan

Assists senior management in development and implementation of strategic initiatives

Create and deliver comprehensive strategic plans that address the effective planning, implementation, and management of lab occupancy, projects, operations, and data delivery

Partner with Lab, Occupancy Planning, and Facilities Management teams to assess current and future capacity and utilisation needs, supporting strategic business expansion initiatives.

This role serves as the primary point of contact for lab users seeking to initiate projects. It evaluates project requests to determine qualification and then either assigns them to the relevant design and construction team or directly oversees project implementation.

Manage and ensure the quality of all lab-related projects, working closely with JLL project teams to drive project completion and meet established standards.

What your day-to-day will look like: Verify Lab Services staff complete the daily tasks as assigned by Lab Managers, ensuring alignment with IFM Lab Services Scope of Work, compliance with client processes and procedures, while sustaining a safe work environment

Execute the onboarding and offboarding of Lab Services staff and vendors, informing appropriate site contacts, IT requirements are submitted, and appropriate training is assigned

Participate in client and site working groups that involve laboratory activities, development of the site and areas that rely on Lab Services activities

Act as a JLL liaison for lab projects/changes that will interface with Facilities and require additional JLL support

Liaison with service providers to verify staffing level adherence to JLL contract and validating the invoices for those services

Conducts periodic safety, environmental, and other required inspections/audits of departmental facilities (i.e

Ensures that appropriate documentation is submitted and takes prompt action to correct conditions found to be out of compliance or unsafe

Work with JLL Facility Manager to manage Lab Services operating budgets for the assigned portfolio, proactively track variances and manage within target

Achieve cost savings through maximising utilisation of staff, suppliers, preferred vendors/contractors, and identify additional efficiency opportunities, consistent with client goals

Assure sustained compliance at all times with all legal, JLL and client codes, procedures, policies

Communicate events, issues, and observations, in order to promote a safety culture - where recognized hazards are avoided through encouragement of “good catches.” Aligns direct reports and vendor services to common goals

Increases productivity of teams by helping to resolve conflict

Participates in teams as a leader and team member as required

Represents JLL as a business representative

Provides and promotes ideas and innovations for service efficiencies and improvements, driving continuous improvement

Gains trust and guards’ confidentiality

Performs additional job duties as requested

May be required to perform tasks of other staff members when absent

Required to provide precise, accurate, and timely documentation as applicable

Sound communication skills to deliver goods and services to agreed service levels at predetermined costs and schedules, while maintaining positive vendor relations

Demonstrates understanding and continuous assessment of customer needs

Expertly balances customer requirements against business constraints

Represent JLL to all staff, and all customers, presenting solution-oriented options in support of client mission

Ensure compliance with portfolio wide initiatives, required local, state and federal laws and regulations, JLL audit and compliance requirements, and client compliance requirements that pertain to the operating of facilities entrusted to the Account team to manage on behalf of the client and/or owner

Qualifications
Required Skills and Experience Bachelor's degree or relevant experience

Strong interpersonal and communication skills

Must be a team player committed to customer service and working in a laboratory environment

Knowledge of MS Office suite

Knowledge of contracts in place to deliver contracted goods and services

Skilled at managing the relationship between JLL and the client organisation, ensuring transparent communication between the service provider and the customer

High degree of professional knowledge in the Lab Services marketplace of outsourcing

Understanding of the Technology or Life Sciences industry and R&D Lab support

Detailed understanding and experience in service delivery, service standards, legal and regulatory requirements, market and vendor capabilities

Technical knowledge of Lab utility infrastructure and equipment maintenance

Ability to communicate and build relationships at all levels within the business and the vendor organisation

Proven strong customer service skills

Clearly communicates with colleagues and customers, understands their goals and work priorities, and provides timely feedback to customers

Capable of adjusting to changing business needs without losing focus on long-term goals

Location: On-site – Taipei, Taiwan

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL –

We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.