In collaboration with local business support departments (Retail, HR, Marketing, etc.) and Headquarters Training leadership, identifies local training needs for store personnel, with the goal of developing effective and efficient training programs;.
Creates, develops and implements training programs using a variety of delivery modes (in-person, digital platforms, gamification apps, one to one, one to many, zoom, exercises, role play, etc.);.
Trains store staff to ensure the best Customer Experience, in line with Corporate and Brand standards;.
Trains store staff, ensuring proper implementation of the Client Journey.
Supports Retail Merchandisers in the delivery of Product Training;.
Maintains a widespread presence on the sales floor, supporting store teams through continuous observation and targeted feedback on customer interaction behaviors;.
Is part of the onboarding process for the store s new joiner, training the new resources together with HR department on the various content;.
Monitors the effectiveness of Training activities, both through analysis of quantitative and qualitative KPIs (e.g.: Net Promoter Score), and through direct observation on the sales floor and feedback from Retail management;.
Provides continuous feedback to Head Office Line Managers/HR and Store Management on the progress of the team and individual members;.
Manages budgets and costs related to store training;.
Works effectively with digital tools and LMS platform.
KNOWLEDGE AND SKILLSPossess at least 4 years' of training and coaching experience Passionate about fashion, luxury retail and service Strong coaching and facilitation skills Has an energetic personality with strong engagement skills Fluent communication in English and Thai