What you’ll do

Looking for a team member for Business Process Transformation Team who will be responsible for;

• As-is state assessment- working with business units to have deep understanding of as-is state of the process.
• Focusing on pain points within the process to identify opportunity areas including potential benefits covering all possible benefit types
• Building appropriate and doable solutions for the identified opportunity areas in an alignment with business and implementation teams
• Supporting business and implementation teams throughout the implementation journey
• Documenting all the channels and newly designed journeys
• Conducting business meetings and workshops within each stage of the projects.
• Business unit management and communication to structure best to-be state for each process.
• Anticipate channel capabilities and structure the solution accordingly to serve customers in an ideal way.

Who you are

• Bachelor's degree from top tier universities.
• 2 years of experience in consulting firm or digital/process transformation projects in corporate work environment
• Having a deep understanding of how to break the processes into small pieces and shape the best one by forming a great business case
• Having a strong appetite for understanding different workflows and processes within different channels
• Great communication and presentation skills including attractive presentation preparations
• Fluent English both in writing and speaking to sustain periodical update meetings with Vodafone Group.
• Basic understanding of both digital and IT systems to identify best matching solution for different opportunity areas.
• Experience in process designing and data analysis.
• Having a strong analytical background

Not a perfect fit

Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.

What's in it for you

We like to keep them flexible:

• Vflexy: Flexible Benefits Program
• Hybrid working kit
• Ergonomic kit allowance
• Digital meal voucher
• Flexible transportation allowance.
• Employee assistance hotline & counselling
• Comprehensive and flexible private health insurance
• Discounted price deals for wide range of products & services

Plus, plenty more to enjoy!


#LI-Hybrid


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Who we are

You may have already heard of Vodafone - We're a leading Telecommunications company in Europe and Africa. But what you might not know is that we are continuously investing in new technologies to improve the lives of millions of customers, businesses and people around the world, creating a better future for everyone.
As part of our global family, whether that's Vodafone, Vodacom or _VOIS, you'll feel a sense of pride and purpose as you contribute to our culture of innovation. We pursue equality of opportunity and inclusion for all candidates through our employment policies and practices.
Together we can.