Description

Your dream job does exist.


Discover it at Vodafone!


We are looking for a Business Process Transformation Executive.


First things first: Our Brand.


We are a digital brand and a global technology company, operating in the fields of telecommunication, e-commerce, gaming, insurance, TV, tech-fin and payment systems, currently in 21 countries.
With our expertise and passion for digitalization at Vodafone, we are a global center of excellence that sets the pace in the industry.
We are proud to export our successful practices abroad, while transferring our global know-how to our country.
We have a global team of more than 90.000 colleagues taking part in a transformative and an exctiting journey.

Our Spirit, Our Way.


Here are the key behaviours that help us bring our Spirit and Purpose to life:

• Earn customer loyalty: Small things do matter.
• Experiment, learn fast: Just take the chance.
• Create the future: That’s possible.
• Get it done, together: It’s up to each of us to make it happen.

Here, everyone can feel free to be themselves and express their ideas. We are proud to have the most flexible #hybrid way of working in Turkey.
Together with your team, you can decide which days to come to the office depending on your work requirements.
Another favorite: Meeting-free afternoons! Every Friday, arrival of the noon means we can start to take it easy: spend time working on our personal development or catching up with our team. We call this #Cuma Kafası (Friday mood :)).
And yes we are Agile! The world is constantly changing. And we cannot afford not to! Our journey began by simplifying our organizational model and transforming into a more agile structure that now we use extensively, especially in our development processes.

Why is this role really critical to us?

As Business Process Transformation Team, we need Business Process Transformation Executive who has an experience in process transformation projects. As a Business Process Transformation Executive, you will responsible for end-to-end design of consumer business unit and customer operations processes. This requires to anticipate details of the process by conducting dedicated meeting and workshops with different business units, identify pain points and opportunity areas and come up with ideal solutions which will increase the customer experience and sustain harmony in between the channels. (Digital and traditional) Being familiar to technological solutions, analytical approach and communication skills are must to fit the position.

How will you spend your time at Vodafone?

Looking for a team member for Business Process Transformation Team who will be responsible for;

• As-is state assessment- working with business units to have deep understanding of as-is state of the process.
• Focusing on pain points within the process to identify opportunity areas including potential benefits covering all possible benefit types
• Building appropriate and doable solutions for the identified opportunity areas in an alignment with business and implementation teams
• Supporting business and implementation teams throughout the implementation journey
• Documenting all the channels and newly designed journeys
• Conducting business meetings and workshops within each stage of the projects.
• Business unit management and communication to structure best to-be state for each process.
• Anticipate channel capabilities and structure the solution accordingly to serve customers in an ideal way.

You are just the person we’ve been looking for, if you have:

• 
  Bachelor's degree from top tier universities.
• 5 years of experience in consulting firm or digital/process transformation projects in corporate work environment
• Having a deep understanding of how to break the processes into small pieces and shape the best one by forming a great business case
• Having a strong appetite for understanding different workflows and processes within different channels
• Great communication and presentation skills including attractive presentation preparations
• Fluent English both in writing and speaking to sustain periodical update meetings with Vodafone Group.
• Basic understanding of both digital and IT systems to identify best matching solution for different opportunity areas.
• Experience in process designing and data analysis.
• Having a strong analytical background
• Strong leadership attitudes

Get to know us


If you want to know more about us and what we do, then visit our website: www.vodafone.com.tr
https://www.vodafone.com.tr/insan-kaynaklari
Instagram: https://www.instagram.com/vodafonekariyer/
Youtube: https://www.youtube.com/user/VFTurkiye


This role has a #Hybrid working model


Wait for it: Our benefits!


We like to keep them flexible:

• 
  Vflexy: Flexible Benefits Program
• Hybrid working kit
• Ergonomic kit allowance
• Digital meal voucher
• Flexible transportation allowance.
• Employee assistance hotline & counselling
• Comprehensive and flexible private health insurance
• Discounted price deals for wide range of products & services

Plus, plenty more to enjoy!
#LI-Hybrid

Data Privacy
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