Job title: Customer 1st Transformation Coach, Turkey

• Reporting to: Transformation Head Eurasia
• Location: Position located in Turkey
• Travel expected: 10% - 15% within Turkey
• Job type: Permanent

Key Dimensions:
Customer 1st Transformation Coach supports teams with change management for agile way of working and successful completion of sales force transformation. It is one of the critical roles for the successful implementation of the new business model and way of workings, especially in the field. Thus, Customer 1st transformation coach will play a key role in long-term commercial strategy across the business, helping our commercial teams deliver better results in a faster, more efficient manner.

• Within the new organization, the Customer 1st Transformation Coach ensures
  • continuous innovation,
  • co-creation and co-design of the new commercial organization & way of working,
  • reporting of defined KPI achievements

• Customer 1st Transformation Coach is a change agent in the commercial team and plays the role of a maestro within the commercial team and role model following agile principles, providing forward thinking ideas, and opening unique opportunities for teams to deliver impact.

Main responsibilities:
Key responsibilities include strategic planning & project management, change management, stakeholder alignment, cross functional collaboration, leadership and inspiring others, and communication.

• Drive implementation of the Customer 1st operating model where relevant, in close coordination with all involved functions (Sales & Customer Engagement, Scrum Master, Medical, etc).
• Proactively drives, monitors, and reports on the execution of the Turkey Customer First Transformation Roadmap, diligently interacts with all local relevant stakeholders to drive the deployment of all projects.
• Work with related stakeholders to analyse current systems and processes and design a strategy for adopting agile best practices
• Defining improvement areas and generate solution by leading agile workshops for functional teams, as well as for key stakeholders
• Promote a culture of continuous improvement, setting goals and milestones and assigning responsibility
• Ensure cultural change by championing an agile mindset, and ensure the organization is adhering to industry best practices
• Manage progress of cultural transformation through setting and reviewing priorities & KPI’s.
• Provides appropriate and timely feedback about progress and derive change in project plan if needed.
• Work closely with SF Training, People Partners & SFE for needs’ analysis & prioritization, planning & delivery of training & development programs & results/impacts monitoring.
• Conduct regular surveys to assess the transformation efficiency and identify improvement areas.
• Coach commercial leaders in agile practices to ensure adoption of best practices in the market
• Champion the use of metrics and other objective measures by commercial teams
• Undertake daily follow-ups with individual team members (if needed) to ensure projects are on track and goals are being met
• Lead and inspire a transformation community in the country and cross-GBU where relevant.

• Organizational strategy implementation:
  • Change Management & Change Journeys, employing change communication, training and enforce our Play to Win culture change
  • Strategy Definition (e.g., Act as sparring partner and source of inspiration for commercial transformation ensuring the right allocation of resources and prioritization)
  • Target Commercial Model design
  • Take ownership of the constant collaborative evolution and invest further into the organizational resilience.
• Agile Leadership & Country Program Management:
  • Lead implementation of transformation initiatives & ensure the cascade of our customer 1st transformation story
  • Work closely locally and globally together with cross-functional transformation team (Medical, Customer Engagement, Sales & GTMC, P&C) with a can-do attitude to accelerate operational excellence.
  • Drive continuous improvement of our commercial transformation processes, ways of working, tools etc.
  • Support with crafting and co-creating agile processes for multi-team initiatives that foster open exchange across teams and help to identify synergies, dependencies and facilitate the making trade-off decisions
  • Identifying success measures, and establishing Customer 1st transformation KPI dashboards to track, report and address ongoing engagement/project health
• Lead projects as required to support the execution of our strategic roadmap:
  • Influence and interface with the broader organization on transversal projects that require GBU input
  • Act as a point of entry for company-wide projects by identifying right contact and brainstorming best ways of operating.

About you
Soft skills:

• Strong inclusive leader with strong entrepreneurial drive, who thrives on intellectual challenge and raises the bar in terms of delivering results and impact
• Influential leadership: Able to positively influence peers, senior leaders, key external stakeholders as well as Internal partners.
• High level of resilience with the ability to thrive in ambiguity and operate under pressure
• High integrity and transparency, with demonstrated ability to work collaboratively building trust relationships across various stakeholders.
• Result-oriented, agile mindset and risk-taking: strive for excellence, take calculated risks and feel comfortable with making bold decisions.
• Role model of PTW behaviours

Technical skills:

• Track-record in scaled change management programs
• Expert in the field of (agile) program/project management, lean management, process optimization and progressive organizational design.
• Exceptional intellectual and analytical curiosity, a creative visionary who can manage innovation
• Business strategy and execution: ability to build a comprehensive strategic business plan in line with the global strategy, the competitive environment and local needs.
• Language Proficiency: English (fluent in business environment) and Turkish

Critical experiences required to be successful in the role (detailed)

• Experience in using scrum, kanban, and scaled agile framework (SAFe)
• Track record of implementing agile techniques in different work cultures and environments
• Experience in running agile projects of varying size and complexity
• Strong skills for leading, educating, and coaching
• Excellent written and verbal communication skills
• Significant experience working with cross functional agile teams
• Strategic and project management: able to manage and deliver complex projects including understanding of transformation methodologies, change management practices, and project management principles.
• Strong experience in coaching, mentoring and motivating others to maintain a high level of excellence fostering entrepreneurship attitude, accountability, and empowerment
• Experience leading cross-functional teams and in-depth of knowledge/defined involvement in helping frame, design and execute solutions for challenging business situations
• Transversal & matrix Leadership: strong experience at leveraging internal and external stakeholders. Ability to operate effectively in complex, challenging, fast paced environments with high level of uncertainty.

Professional Skills That Make The Difference

• Innovation: ability to drive innovative business solutions/models answering specific business needs. Ability to experiment new operating models and ways of working as an innovation engine.
• Ability to work agile, influence and inspire others.
• Ability to learn fast, deal with ambiguity, find out of box solutions and work in autonomous way.

We do not stop there, Explore:
Hybrid Working Options (for Istanbul HQ and for eligible white collar positions at M&S site)
Comprehensive Medical Plan
Company Private Pension Plan
Flexible Benefits Program for YOU to design your benefits
Company car for eligible positions & attractive lunch voucher/cafeteria at M&S site
Birthday Leave to celebrate YOU
14-week Parental Leave
Employee Stock Purchase Plan dedicated to Sanofians
Kindergarten Allowance for female employees
Employee Assistance Program
Access to various learning & development resources, career development opportunities
& MORE!
Pursue progress, discover extraordinary

Better is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let’s be those people.
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