Turkey Job Openings

DE-CIX Management GmbH

Customer Support Engineer (w/m/d)

Istanbul

FULL TIME

August 15, 2024

Launched in 2016, DE-CIX Istanbul is a carrier and data center neutral Internet and Cloud Exchange catering to the needs of Internet service providers, carriers, content distribution networks, content providers, and enterprises of all sizes from Turkey, the Caucasus region, and the Middle East. Operated by DE-CIX, the world’s leading operator of Internet Exchanges (IXs), it is a regional hub for wholesale and enterprise interconnection and is distributed across multiple data centers in Istanbul, and is also available in Ankara, Bursa and Izmir. DE-CIX Istanbul interconnects around 50 local and international networks and reaches close to 400 Gbit/s of data traffic at peak times. The IX acts as a gateway between the Middle East and Europe and offers access to DE-CIX’s global interconnection ecosystem. For more information, please visit www.de-cix.net
For our location in Turkey, we are looking with immediate effect for a motivated

Customer Support Engineer (w/m/d)

Our Offer

Technically advanced customer support, responding to customer enquiries from national and international participants via email and telephone in the Customer Service Team Processing of new customer connections and upgrades with a focus on troubleshooting
Supporting the Head of Global Customer Services
What also awaits you:
- an appreciative corporate culture and trustful teamwork with like-minded specialists
- great working conditions (personnel development measures, hybrid working model and lots more)
- exciting and diverse challenges in an innovative and international environment
- a permanent contract with the world’s market leader in its sector, working with cutting-edge technologies with flexible working conditions
- extremely friendly and supportive colleagues

Benefits

This is important to us

A bachelor’s degree in informatics or a comparable course of study with primary focus on networks
Ideally first experience in Customer Service / Support
Excellent spoken and written English and Turkish skills as well as knowledge of an additional Arabic or Asian language, are desirable
Real team player
Willingness to undertake shift work and participate in a 24x7 on-call duty

Apply now

Contact

So if you are looking for new challenges in working with a dynamic team of professionals in the internet exchange industry and know how to combine teamwork with a high degree of self-motivation and independence, we look forward to receiving your complete application, including salary expectations.

Your contact person for questions is Jutta Klausmann
DE-CIX takes the protection of your personal data very seriously and strictly adheres to the rules of data protection laws. For more information, please see our data protection declaration.

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