What you’ll do

• Positively influence the overall P&L for SME segment by driving growth through customer value based campaigns & activities for fixed&solution products
• Define retention, upsell and cross-sell strategies aligned with segment priorities and implement this actions .
• Work with sales/product/pricing colleagues to develop strong, competitive commercial retention and upsell offers for fixed& solution products
• Optimise campaign & activity results through performance reviews and target, insight, process & offer improvements.
• Plans and executes e2e digitalization and automation of all CVM actions
• Defines the rules for optimization of channels, ensure the right channel for each offer/product and manage contact rules across channels

Who you are

• Insights and data driven reasoning
• Min 4 years work experience
• Customer oriented mindset
• Experience in marketing, CRM or segment management
• Results driven and delivery focused approach
• Demonstrated ability to work effectively across business teams
• Very good written and verbal communication skills both in Turkish and English

Not a perfect fit

Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.

What's in it for you

We like to keep them flexible:

• 
  Vflexy: Flexible Benefits Program
• Hybrid working kit
• Ergonomic kit allowance
• Digital meal voucher
• Flexible transportation allowance.
• Employee assistance hotline & counselling
• Comprehensive and flexible private health insurance
• Discounted price deals for wide range of products & services

Plus, plenty more to enjoy!


#LI-Hybrid


Data Privacy
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Who we are

You may have already heard of Vodafone - We're a leading Telecommunications company in Europe and Africa. But what you might not know is that we are continuously investing in new technologies to improve the lives of millions of customers, businesses and people around the world, creating a better future for everyone.


As part of our global family, whether that's Vodafone, Vodacom or _VOIS, you'll feel a sense of pride and purpose as you contribute to our culture of innovation. We pursue equality of opportunity and inclusion for all candidates through our employment policies and practices.


Together we can.