Turkey Job Openings
Accenture
IT Operations Specialist
Istanbul
FULL TIME
August 13, 2024
A new area within Accenture Digital is Industry X, an advanced, digitally enabled, innovative, planning and investment approach for manufacturing and asset-intensive industries. In your role within our Industry X team, you’ll help clients take advantage of significant market opportunities as digital technology moves into the core of industry in product development and manufacturing environments. You’ll help them transform their product, manufacturing and product-related services value chains in Products, Communications, Media, High Tech, Chemicals, Mining, Oil & Gas and Utilities. As part of Accenture Digital, you’ll benefit from tailored career management and specialist skills that will fuel your ambitions in the Industry X space.
We are looking for Software Test Engineers to extend our Industry X technical test team, who already enjoy working with high-end technologies on various exciting multinational projects!
What’s in it for you?
- Flexible hours
- Life & Health insurance with wide coverage including spouse and children
- Shuttle service with wide range coverage or fuel allowance
- Meal allowance
- Employee Referral Bonus Program
- Performance rewarding bonus & promotion
- Birthday day off
- No dress code is needed
- Personal ongoing learning budget
- Accenture Recognition points that can be turned into gift cards, holiday offers, etc
- Working on international projects with a globally diverse team
- A fast-paced technology environment
- An Employee Assistance & Wellness Program including access to telephone counseling, webinars, training, interactive tools, online and digital content
- Personalized career development plan with People Leads
- Buddy system to support your integration
- Deliver IT Services as defined in SLA in Accenture Turkey.
- Administration, monitoring and optimization of Service Request resolution in accordance with the CIO and LTS policies/ procedures
- Enable end users with required Technology
- Maintain Office network infrastructure and keep them up to date
- Maintain workplace assets ( Videoconference system, printers, wireless screen sharing devices etc..)
- Transfer of Technology Knowledge during Orientation Trainings
- Troubleshoot Workstation Hardware and Software problems which cannot be solved by Service Desk
- Act effectively to restore services
- Participate in local and global IT Projects
- Provide proactive resolution of inquiries and problems of customers regarding the current platform
- Escalate and record all Incidents
- Continued self-study to increase knowledge of Firm standard hardware, software and related components
- Track and maintain the Asset inventory database
- Effectively prioritize within the scope of responsibility
- Other duties as assigned.
Required Skills:
- Strong written and verbal communication skills in English
- Good knowledge on Workstation Hardware Support , OS Support (Windows, Mac OS, Linux) Microsoft products ( Office, Ms Teams) and connectivity troubleshooting
- Understanding of Network infrastructure
- University degree in IT/EC.
- Minimum 2 years relevant experience in IT infrastructure Service delivery.
- Good communication skills.
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