WE ARE

Soft Serve is a global digital solutions company, headquartered in Austin, Texas, founded in 1993. Our associates work on 2,000+ projects with clients in the USA, Europe, APAC, and LATAM. We are about people who create bold things, make a difference, have fun, and love their work.
Our mission is to be a valuable partner for our clients (from start-ups to large enterprises) who represent different domains, such as health care, retail, enterprise, automotive, education, etc.

IF YOU ARE

• Experienced Technical Writer with over 2 years in commercial roles or similar positions
• Skilled in communicating effectively with both system-oriented developers and business-oriented stakeholders, conducting investigations, and organizing complex information into clear, concise, and self-contained documentation
• Strong in written and verbal communication, with an advanced command of English (C1)
• Knowledgeable in plain English guidelines and international writing standards from companies like Microsoft and Apple
• Familiar with SDLC processes and Agile (Scrum) methodology
• Proficient in independently estimating, aligning, and managing tasks
• Skilled in developing user documentation and creating how-to educational videos
• Proficient with content authoring tools, including Microsoft 365, Adobe Robo Help, Mad Cap Flare, and docs-as-code approaches
• Attentive to detail, technically oriented, flexible in approach, and strongly responsible
• Experienced working within cross-functional teams alongside designers, developers, product managers, analysts, marketing, or customer support (would be a plus)
• Proficient in working with APIs (as an advantage)

AND YOU WANT TO

• Perform project investigations, including user assistance requirements, personas, end users, and visual representation
• Adhere to product requirements and follow style guidelines and documentation formats
• Prepare interview materials and use gathered information to develop documentation, clarifying requirements when needed
• Work efficiently with document and presentation templates
• Develop and update user documentation to ensure ease of use and quick access to information
• Create release notes that describe new product features
• Produce how-to videos for the product
• Follow project schedules and priorities, planning and aligning your work accordingly
• Review content for linguistic, technical, and spelling errors, ensuring brand compliance

TOGETHER WE WILL

• Work on dynamic projects and still at a very stable place of work
• Grow technically and contribute to a worthy product
• Develop professionally and learn from each other
• Enjoy access to experienced specialists willing to share their knowledge
• Have access to strong educational and mentorship programs
• Help you extend your skillset and gain practical experience by cooperating with seasoned experts

Soft Serve is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, age, sex, nationality, disability, sexual orientation, gender identity and expression, veteran status, and other protected characteristics under applicable law. Let’s put your talents and experience in motion with Soft Serve.