WE ARE

Soft Serve is a global digital solutions company with headquarters in Austin, Texas, founded in 1993. Our associates work on 2,000+ projects with clients in the USA, Europe, LATAM, and APAC. We are about people who create bold things, make a difference, have fun, and love their work.
We are cooperating with one of the world’s most well-known IT companies, having a portfolio of products used widely in the IT industry. It’s a multinational company with offices worldwide, best known for its issue-tracking applications, team collaboration, and wiki tools. They follow innovative approaches to feature and documentation development and deeply care about creating a high-quality product.
The Content Design team perceives communicating technical information to their users as an end-to-end journey. This journey begins with a clear understanding of user needs and ends with creating professional, comprehensive, and straight-to-the-point content for technical audiences.

IF YOU ARE

• Great at writing end-user and admin documentation
• Deeply understanding of the technical aspects of the product
• Familiar with writing UI copy following brand guidelines
• Accustomed to managing documentation projects in fast-paced, agile environments
• Skilled in collaborating with multi-disciplinary teams (designers, developers, PMs, analysts, marketing, and customer support)
• Experienced in improving information architecture and developing content strategies
• Familiar with web-based publishing tools like Markdown and HTML
• Fluent in English at an advanced level for multicultural communication
• Experienced with documenting and using APIs (as an advantage)
• Proficient with development tools such as Git, Bitbucket, and Visual Studio Code (would be a plus)
• Familiar with UI copy (as an advantage)

AND YOU WANT TO

• Enhance the developer experience by producing content for internal and external developers
• Ensure that documentation is clear, consistent, and boosts the productivity of product developers
• Create engaging and impactful content that connects with the target audience and elevates brand recognition
• Solve creative challenges and experiment with content and formats
• View product design comprehensively, identify inaccuracies, suggest improvements, and prioritize changes to enhance design quality

TOGETHER WE WILL

• Work in a big and diverse team of like-minded people who understand the value of high-quality content and digital performance efficiency
• Handle different interesting projects on an international level with a flexible schedule
• Help you extend your skillset and gain practical experience by cooperating with seasoned Soft Servians
• Care for your wellness with a health insurance package
• Create an exceptional customer experience, impact the company's global success, and be recognized by the Customer Hero Program

Soft Serve is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, age, sex, nationality, disability, sexual orientation, gender identity and expression, veteran status, and other protected characteristics under applicable law. Let’s put your talents and experience in motion with Soft Serve.