You love solving problems and making our customers happy! In short; as a Administrative Assistant / Hire Desk Controller at Haydock you have a versatile and varied job in which you will never become bored!
You will work alongside experienced Hire Desk Controllers gaining experience and knowledge in the plant hire industry.
You’ll be accepting customer equipment orders over the telephone, via email and from a bespoke portal. From here you will ensure that all the necessary administration relating to the hire is carried out and relay this information back to the depot to the can arrange for the equipment to be delivered to site.
As an effective Administrative Assistant / Hire Desk Controller in Scott's , your main priority is thinking of the customers’ best interests. This means that you listen carefully to the customers’ requirements so that you can best meet their needs.
Finally, when the customer has finished with the machines, you’ll be arranging for the collection and return of them and ensuring that the customer has received the best experience possible from Scott's Hire!
This role offers great career progression as you gain experience in the plant hire industry.
If you come to work at Scott's Hire as a Hire Controller, then you do that for a good reason. We will value your skills and that is why you can expect from us:

• A competitive annual salary
• 28 days of annual leave per year including official bank holidays (Pro Rata if Part time)
• Company Pension
• Career Progression
• All training that is necessary for the role and for progression
• Team Building Days - Christmas Parties, Go Karting, Chester Races to name a few!

To also become the best at Scott's as a Hire Controller, you have to:

• Be IT literate and experienced in using windows applications, Syrinx and other hire inputting computer systems
• Have excellent customer service skills coupled with tactful communication
• Display a friendly and courteous telephone manner.
• Be a strong team player, and enjoy working in a team.
• Understanding that customer satisfaction is paramount.
• Good geographical knowledge.
• This role is 5 days a week; Monday to Friday.
• Hours can be Part-Time or Full-Time.

Job Types: Full-time, Part-time, Permanent
Pay: £15,000.00-£38,000.00 per year
Additional pay:

• Bonus scheme
• Yearly bonus

Benefits:

• Company events
• Company pension
• Free parking
• On-site parking

Schedule:

• Monday to Friday

Education:

• GCSE or equivalent (preferred)

Experience:

• Customer service: 1 year (preferred)
• Administrative experience: 1 year (required)

Language:

• English (required)

Licence/Certification:

• Driving Licence (preferred)

Work authorisation:

• United Kingdom (required)

Work Location: In person