Pinnacle Group are looking for an experienced Contracts Manager to provide high standards of cleanliness. You will be joining our Soft FM team based in Norwich and Cambridge. Our Soft FM team is responsible for a wide range of cleaning, grounds maintenance and caretaking services to ensure community assets are well-maintained.
You will be responsible for the management of multi-site facility contracts ensuring the highest standards are met and within budget. The role will involve all aspects of people management including recruitment, training, budget management, performance management, health and safety and managing client relations.
You will need to be highly organised with good communication skills and someone who can lead and motivate large teams to deliver high cleaning and facilities standards. If you are passionate about people and service delivery, then this could be the right role for you.
The contract is based in Norwich but travel is required to Cambridge. A company electric vehicle is provided. The working hours are either 7.30am to 3.30pm or 8am to 4pm, Monday to Friday. Due to the nature of this role an enhanced DBS is required.
Who we are
Pinnacle Group is a leading UK private sector provider of housing and neighbourhood services, managing and maintaining communities where people live, learn, work and play.
We’re a people-first organisation with a values driven culture that has remained consistent for thirty years; living through how we treat our employees and our customers.
Who we’re looking for
We’re looking for someone who, alongside the key criteria below, will sign up to our values of Trust, Respect, Involve, Challenge and Deliver Excellence and will be determined to maintain the confidence of our clients and communities.
Key responsibilities:

• Lead the provision of facility management services to the highest standards meeting client requirements and expectations within a multi-site facilities environment
• Ensure continuous improvement and growth whilst delivering the business objectives
• P&L accountability
• Develop positive working relationships with all stakeholders
• Ensure all duties and responsibilities are undertaken in full compliance of the relevant Health and Safety at Work Act

Key requirements:

• Contract management experience within facilities sector
• Experience of full profit and loss accountability
• Demonstrable track record of acquiring, managing and retaining facilities management contracts in a multi-site environment
• BISCS BICS/NVQ (or equivalent) in cleaning support services (desirable but not essential)
• Full driving licence

Our offer
The more diverse our workforce, the better we can adapt to and reflect the needs of our customers.
We welcome applications from all backgrounds – particularly from those who represent the communities we serve.
As a colleague, you will become part of an inclusive culture, where you will have the opportunity to achieve your full potential and enhance your career through learning and development.
We offer a wide range of benefits at Pinnacle Group, dependant on your role or business area, these range from additional leave packages to pension plans and discounts at your favourite retailers

• Maternity/paternity packages
• Flexible Working Arrangements
• Life Assurance
• Enhanced Pension Scheme
• Additional Annual Leave
• Private Medical Insurance
• Cycle to Work Scheme
• Employee Assistance Programme
• Retail Discounts
• Childcare Assistance
• Season Ticket Loans
• Sick Pay Schemes
• Personal Development Plans
• Company Car/Car Allowance
• Electric Vehicle Scheme

Contact information

Clarion Mock