Key accountabilities:

• CRM Management & Maintenance
• Ensure optimal functionality of Hub Spot, managing settings, and configurations.
• Regularly update and cleanse the CRM data to maintain accuracy and consistency.
• Develop and manage custom properties, deal stages, and pipelines as needed.
• Automation & Process Optimisation
• Build and optimise workflows, sequences, and automation to streamline business processes.
• Collaborate with sales and marketing teams to implement automation strategies for lead nurturing, sales funnel management, and email campaigns.
• Data Analysis & Reporting
• Create and maintain detailed reports and dashboards for sales, marketing, and customer service teams to track performance and identify areas of improvement.
• Analyse CRM data to provide insights on customer behaviours, sales trends, and campaign effectiveness.
• User Support & Training
• Provide ongoing training and support for users across the company, helping them navigate Hub Spot effectively.
• Troubleshoot issues and provide technical support to internal teams as needed.

Skills, Experience & Qualifications Required

• Experience in Hub Spot CRM administration is essential (Hub Spot certification is a plus).
• Strong understanding of CRM best practices, data management, and process automation.
• Ability to manage multiple workflows and optimise processes to improve efficiency.
• Excellent analytical skills with experience in CRM reporting and dashboard creation.
• Strong communication skills to work effectively with cross-functional teams.
• Self-starter with a proactive attitude, able to work autonomously in a fast-paced environment.
• Ability to identify problems and opportunities as well as offer or implement actions and solutions.
• Creative thinking and problem-solving mindset.