Customer Service Advisor
As a Customer Service Advisor, you will be the first point of contact for customers, helping them resolve issues, answering questions, and providing information about our products and services. You will play a key role in ensuring customer satisfaction and maintaining strong customer relationships. This role is ideal for someone who excels at problem-solving, communication, and delivering excellent service in a fast-paced environment.
Key Responsibilities:

• Respond to customer inquiries via phone, email, and chat, providing accurate information and solutions.
• Assist customers with product and service inquiries, billing questions, and troubleshooting issues.
• Resolve customer complaints by identifying solutions, explaining policies, and following up to ensure satisfaction.
• Provide feedback to the management team on recurring customer issues to improve services and processes.
• Stay updated on company products, services, promotions, and policies to ensure accurate and efficient communication.
• Meet or exceed performance metrics, such as response times, resolution rates, and customer satisfaction scores.

Qualifications:

• High school diploma or equivalent; additional education or certification in customer service is a plus.
• Excellent communication skills, both verbal and written.
• Strong problem-solving abilities with a customer-first approach.
• Ability to multitask and manage time efficiently in a fast-paced environment.
• A positive attitude and a commitment to providing excellent customer service.

Why Join Us?

• Opportunities for growth and career advancement within the company.
• A supportive, team-oriented work environment.
• Ongoing training and development to help you succeed in your role.

How to Apply:
If you are a customer service professional looking to make a difference and grow within a dynamic company, we’d love to hear from you!
Job Type: Full-time
Pay: £23,000.00-£25,000.00 per year
Additional pay:

• Bonus scheme
• Performance bonus
• Yearly bonus

Benefits:

• Additional leave
• Company events
• Employee mentoring programme
• Enhanced maternity leave
• Enhanced paternity leave
• Free parking
• On-site parking
• Sick pay

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Work authorisation:

• United Kingdom (required)

Location:

• Liverpool, L6 5LN (required)

Work Location: In person
Application deadline: 23/11/2024
Expected start date: 01/12/2024