Join our team at Keolis Amey Metrolink (KAM), the largest light rail network in the UK!
We are currently recruiting for Customer Service Representatives (CSRs) to join our Customer Operations team within Manchester’s iconic Metrolink.
As a Customer Service Representative, you will be a vital part of our team, providing excellent customer care to passengers at all times.
Key accountabilities will include:

• You will play a key role in ensuring fair payment through ticket and pass checking and issuing standard fares.

• You will help deterring anti-social behaviour by being a visible presence on the system and working with Greater Manchester Police and British Transport Police on crime-related issues.

• In addition, you will provide effective crowd control, signposting, and customer care at special events in and around the city centre.

What you’ll bring:

• You are an individual with excellent customer service skills and a customer-centric background, who can work flexibly on shift patterns that include evenings and weekends.
• You can adapt quickly to changing operational situations and demands.
• You can demonstrate high-quality written and verbal communication skills.
• You can make decisions quickly and accurately under pressure and have the confidence to deal with difficult situations and large groups of people.

Our Commitment to you:
At KAM, we celebrate the diversity of our customers, communities, and colleagues, and strive for a workforce which is equitable, inclusive, and representative of the communities we serve, and we strongly encourage applicants of all genders, ages, ethnicities, cultures, abilities, and sexual orientation to apply. We look forward to receiving your application.
We live our values of “We Care, We Commit, We Imagine” through our behaviours and we strongly believe that diverse perspectives drive innovation and create an environment where individuals can imagine that anything is possible. We care about our people, and we fully commit to creating an inclusive environment where our people feel valued, respected and empowered to thrive.
To ensure you are given the best opportunity to succeed in the recruitment process, please let us know if you will require any support or reasonable adjustments. You can contact our team here recruit@metrolink.co.uk.


What we will offer you:

• An annual salary of £24,629.
• A permanent, full-time (37.5 per week) contract.
• Free Tram Travel for all our colleagues, plus a sponsored pass for an immediate family member
• 25 days holiday, plus bank holidays – Ability to buy additional holidays
• Flexible and Hybrid Working Options to support a culture of promoting a good work life balance.
• Access to Amazing Discounts at major retailers including Asda, Currys PC World, John Lewis and many more.
• Family Friendly Policies including enhanced maternity and paternity pay.
• Wellbeing Support including a free counselling, health checks and Employee Assistance Programme.
• Supporting your development focusing on career pathways and professional fees covered if required for role.

What we will need to check:
If you are successful, we will need to complete several pre-employment checks prior to you starting. These include.

• Proof of address.
• Evidence of right to work in the UK.
• References from previous employment or studies from the last 3 years.
• Pre-employment medical (level subject to role).
• Criminal Records self-declaration check, in line with the Rehabilitation of Offenders Act (1974).
• Proof of certification and/or membership of professional body

The closing date for applications is 4th November 2024.
Depending on the level of applications for this role we may close the advert earlier, therefore we encourage you to submit your application early.


Keolis Amey Metrolink (KAM) is the largest light rail network in the UK. Growing and evolving since first opening in 1992. Metrolink have so far expanded to 103km of track, 99 stops and 147 trams, with a target of 52 million yearly passengers by the end of 2022.
We recognise and celebrate the diversity of our customers, communities and colleagues and strive for a workforce that is representative of the communities we serve, and society at large.
Evergreen Building North, 160 Euston Road,
London, United Kingdom, NW1 2DX