So we organise ourselves around three principles: engineer, protect, and operate. We engineer simple solutions, we protect our customers, and we operate smarter.

This role is based in the United Kingdom and as such all normal working days must be carried out in the United Kingdom.

Join us as a Customer Service, Telephony Agent in Customer Due Diligence

• Working with a supportive and collaborative team, you’ll be investigating queries, supporting business processes and procedures, and understanding the needs of our customers and the business
• This role offers great career development opportunities with relevant training programmes and exposure for you and your work
• The role is telephony based, with hybrid working opportunities available. You'll work from home some of the time, but you'll also spend a minimum 2 days per week working from our Rotherham office
• We have a mix of permanent and 12 month Fixed Term contract opportunities available

What you'll do

You’ll be working together to deliver the most successful outcomes for the business and our customers. You’ll respond to customer queries and process, authorise and investigate transactions, while accurately collecting all the information needed to do this on time and to a high standard.

As you continue to develop in your role, you’ll also deputise for and support your manager with work allocation, process training and supporting others in your team by sharing your knowledge.

Day-to-day, you’ll be:

• Accurately investigating your queries, raising with relevant parties, and escalating where needed
• Making sure processing is performed accurately and within an agreed turn-around time
• Participating in initiatives that help improve our customer service, processes and procedures

The skills you'll need

Knowledge and experience of working within a call centre would be extremely beneficial, however if you do not have this we offer a comprehensive training programme to upskill you to the required level. You’ll need to be able to work accurately, to deadlines and with high levels of attention to detail.

We’ll also be looking for you to demonstrate:

• An understanding of the financial services industry and our customers
• Knowledge of our products, processes and banking systems
• Good written and spoken communication skills

This role is not eligible for Skilled Worker Visa sponsorship so applicants must have an alternative form of right to work in the UK.

How we'll reward you

Starting Salary:

You’ll join on a competitive salary of £24,750 and in addition you’ll receive money to help you save for retirement. You can choose from a range of protection, healthcare or lifestyle benefits from RBSelect, our fully flexible reward programme.

You'll have a generous holiday entitlement of 33 days. You may be required to work Bank Holidays.
Visit our reward and benefits page for more information on the benefit packages we offer.

Not ready to apply?
If you’re not quite ready to put forward an application, or this isn’t quite the right fit for you, why not join our Talent Community?
Tell us what sort of roles you’re interested in and we’ll send you details about new roles, events and articles that match your preferences.