FIX Support Engineer - Trading
Excellent opportunity to join a recently regulatory approved growing Fin Tech. Join a dynamic team as a FIX Support Engineer and bring support to customer as well as internal inquieries in the front office.
Responsibilities:

• Provide application-level support to the trading venue: Respond to customer and internal inquiries, diagnose the problem and then provide an effective solution.
• Troubleshoot issues related to FIX and proprietary protocols, application support, hardware, OS, monitoring and orchestration software, and connectivity issues using industry-standard tools including PCAP, Wireshark, FIXYL, and Rundeck.
• Assist with client onboarding to the Exchange platform, working with internal teams to quickly have the client up and running.
• Be the primary interface to the client.
• Lead client API and Algo Conformance testing and certification.
• Support start and end-of-day settlement process and back office functions.
• Maintain accurate records of customer interactions, including issues, resolutions, and any additional follow-up actions. Update internal knowledge base and contribute to developing self-help resources specific to these areas.
• Hardware support: Provide technical assistance and troubleshooting for hardware. Collaborate with the wider IT team to ensure hardware configurations are optimized for stability, performance and security.
• Collaborate with the infrastructure, development and project teams: Provide customer feedback on issues relating to FIX and proprietary protocols, application support, hardware, and API enhancements or bug fixes to the development team. Participate in testing and quality assurance efforts to ensure the stability and reliability of these components.
• Work according to defined Support SLAs.
• Work to improve support processes continuously. Identify areas for process improvement specific to FIX and proprietary protocols, application support, hardware, and APIs, and suggest proactive solutions to enhance the overall customer support experience. Collaborate with the team to develop best practices and implement standardized support procedures.

Requirements:

• No more than 5 years of total experience in a financial organisation, ideally in trade or front-office support.
• Working knowledge of FIX protocol
• Practical experience with troubleshooting Application Services, including API issues.
• Practical experience with troubleshooting trading venue connectivity issues
• Strong problem-solving and communication skills.
• Demonstrated client focus and appreciation of Customer Experience
• Able to multi-task efficiently and work under time pressure
• Familiarity with ITIL working practices, ideally experience working in a workplace actively using ITIL practices.
• Demonstrable skills with the effective use of Jira and Confluence, including creating and owning dashboards and kanban boards and creating and contributing to how-tos, troubleshooting guides, and other forms of documentation.
• Bachelor’s Degree a plus
• Experience in supporting IT projects and associated workstreams

FIX Support Engineer Trading Trade Support Troubleshoot Fin Tech Banking Bank Exchange

Job ID EF/AC/FIX