Head of Commercial
Why Airbox? You're more likely to love your work when that work has a purpose, when it's meaningful and when it's protecting lives. And, at Airbox Systems, it will. Here's why.
We are driven by passion and great people who share our enthusiasm for trying to make the world a better place, our friendly team includes individuals with backgrounds in military, aviation, and law enforcement. Our experience brings first-hand insight into frontline operations in the air and on the ground to enable cutting-edge concepts for improving the service that we deliver.
At Airbox, our values can be described as behavioral guidance. They are the principles and beliefs that provide a cohesive vision and define who we are as a business. In doing so, they define our organisation internally, and externally with our stakeholders and customers. In essence, they are our “true north” that help us to navigate our organisation through prosperous times as well as uncertain periods. Our company beliefs and values are embodied in our culture. Whilst we celebrate the diversity of the people we work with, there are certain values and attributes all of us share – whatever your background, these are the qualities we are looking for in the people we hire: Commitment, Positive Realism, Ethics, Accountability, Humanity, Quality, and Delight.
What this role is about:
The Head of Commercial will be a key member of the Sales and Customer Success leadership team, reporting directly to the Director of Sales and Customer Success. This role is critical to growing a new/emerging market in the UK (commercial/private sector); achieving revenue goals, and ensuring customer satisfaction and retention. The successful candidate will have a proven track record in start-up/scale-up environments, particularly in building out new verticals.
What you’ll do:

• Grow New Sector:
• Develop and execute strategies to enter and grow the commercial/private sector market.
• Achieve and exceed revenue targets across new sales, renewals, and upsell opportunities in this emerging market.
• Turn pilot projects with festivals and events into repeatable business.
• Hands-On Sales Leadership:
• Lead and actively participate in high-value sales deals.
• Implement and refine a scalable sales process from customer acquisition to renewal.
• Ensure alignment between sales and customer success to optimise customer lifecycle management.
• Support, Lead, and Develop Team:
• Recruit, train, and retain top talent within the commercial ‘pod’ team
• Create and execute development plans for team members to advance their skills and careers.
• Foster a culture of continuous improvement and learning within the team.

Key Performance Indicators (KPIs):

• Revenue Growth:
• New Sales Revenue
• Renewal Revenue
• Upsell/Cross-Sell Revenue
• Customer Retention and Churn:
• Customer Retention Rate
• Net Revenue Retention (NRR)
• Sales Performance:
• Sales Cycle Length
• Win Rate
• Quota Attainment
• Team Performance:
• Individual Quota Attainment
• Employee Retention Rate
• Team Engagement Score

Team:

• Lead a team of 2-3 direct reports, including a Key Account Manager and a Market Development Executive
• Foster a collaborative and high-performance culture within the team
• Provide mentorship and development opportunities to team members

What we’re looking for in our ideal candidate:

• All of our colleagues have to pass an NPPV3 clearance; you can find out more about it but a key feature is having the last 3 years living in the United Kingdom.
• Be eligible for work in the UK; we are unable to offer sponsorship.
• Proven experience leading growth in a start-up/scale-up tech company, particularly in building out new verticals.
• Strong advantage if experienced in public security/health & safety or large private sector organisations (e.g., Network Rail, Environment Agency).
• Demonstrated success in mentoring or leading sales and customer success reps in a high-growth environment.
• Hands-On: Willingness to get involved in the details and lead by example.
• Growth Mindset: Always looking for ways to improve and grow the business.
• Test and Learn Attitude: Ability to experiment and iterate to find the best solutions in an unproven market.
• Proactive Doer: Takes initiative and doesn’t wait to be given tasks.

What we offer: We’re always looking for new ways to celebrate our people. You’ll be no different.

• Salary; Up to £75,000 depending on experience
• The chance to work with a passionate team that’s working together everyday towards our shared big ambitious goal
• A dynamic, flexible and fun scale-up work environment with a highly talented team
• 26 days holiday per year, plus public holidays
• Private medical cover with Bupa for all our colleagues, as well as a Wellbeing Allowance each year
• Pension scheme, offering up to 6% matching contribution
• Up to 20 Nomad Working Days per annum
• Personal Development budget
• Electric Car Scheme
• Truly living our value of Delight; we run Company Socials including Christmas and Summer parties alongside activities and gifts throughout the year

Flexible & Hybrid Working: We said you'll get freedom to work in a way that is best for you, and that extends to being in the office – or not.
Work better from home? No worries. Prefer the office? Come on down. We have 2 mandatory Townhall days; Spring and Autumn, where the whole business gets together. When you visit the office you won’t just find rows and rows of desks. No, you’ll find our colleagues meeting on the walking pads, having planning sessions over a game of tennis table or grabbing a bean bag in our ‘Quality’ collaborative space - that’s right we live our values so much, we named our meeting spaces after them.
You can also shape work around your life at Airbox Systems; most colleagues work our core hours of 9am-5pm with others flexibly between 7am-7pm. Whether you're fitting in a spin class or the school run, you'll have the flexibility for whatever matters most. All we ask in return is that you produce great work, but when you’re working with passionate people, that part comes naturally.
Connect with us: Interested in the role, or Airbox in general, but you don’t meet 100% of the requirements? We’d love to hear from you! We encourage you to connect with us here; we’d be excited to see if your unique skill set and experience could be a match for future roles.
A note for Recruitment Agencies:
Agencies, we appreciate you… but unsolicited CV’s will not be reviewed. We will only accept CV submissions for roles briefed to you by us. Please don’t keep pulling the attention of our Support team from our customers.
If you would be interested in working with us – please send a message to hr@airboxsystems.com, should we have anything we need additional support on we will reach out to you.
Job Types: Full-time, Permanent
Pay: Up to £75,000.00 per year
Additional pay:

• Commission pay

Benefits:

• Flexitime

Schedule:

• Monday to Friday

Application question(s):

• Are you willing to undergo a background check, in accordance with local law/regulations?
• Will you now or in the future require sponsorship for employment visa status?

Work Location: Hybrid remote in Wantage