Pinnacle Group are looking for a dedicated Income Collection Officer to manage and support our residents effectively. You will be joining our Housing team based in Holborn, London. The Housing team operates a large mixed portfolio of new and existing Affordable Homes nationwide comprising Affordable and Social Rent, Shared Ownership and Supported homes.
Your responsibilities will include undertaking a range of income collection duties relating to rent and service charge income for PRS and social housing residents; to provide a coordinated, flexible, and effective income collection service. You will need excellent communication skills, a strong understanding of housing regulations, and a compassionate approach to customer service. If you are passionate about making a positive impact on people's lives and supporting vibrant communities, we would love to hear from you.

• This role may include working from home and other offices as determined by the Income Manager

Who We Are
Pinnacle Group is a leading UK private sector provider of housing and neighbourhood services, managing and maintaining communities where people live, learn, work and play.
We’re a people-first organisation with a values driven culture that has remained consistent for thirty years; living through how we treat our employees and our customers.
Who We’re Looking For
We’re looking for someone who, alongside the key criteria below, will sign up to our values of Trust, Respect, Involve, Challenge and Deliver Excellence and will be determined to maintain the confidence of our clients and communities.
Key responsibilities will include:

• To effectively reduce all accounts in arrears to meet monthly targets. This will include producing arrears reports and letters, communicating with residents and drafting instructions for legal possession proceedings, serving Notices, home visits, applying for direct payments, attending court where required and providing appropriate advice and support to enable residents to sustain their tenancies
• To identify residents requiring specialist welfare benefit or financial inclusion advice and make referrals to the Welfare Advice & Financial Inclusion Manager
• To communicate and liaise effectively with the Local Authority regarding Housing Benefit claims, with the DWP regarding Universal Credit claims, with social services and any other relevant agencies
• To respond to arrears correspondence and provide information in an appropriate format to the Income Manager or Contract Manager to enable replies to formal complaints concerning rent arrears.
• Ensure record keeping is up to date and all recovery action and correspondence are recorded on the appropriate housing management system

Key requirements:

• Experience working in housing and income collection setting
• Understanding of the legal framework for housing and Pre-Action Protocols
• Demonstrable knowledge and understanding of welfare benefits specifically Universal Credit and Housing Benefit
• Excellent communication skills, both written and oral
• Strong numerical and reporting skills
• Proficient in MS office applications (Word, Excel, Outlook)

Our Offer
The more diverse our workforce, the better we can adapt to and reflect the needs of our customers.
We welcome applications from all backgrounds – particularly from those who represent the communities we serve including ex-armed forces personnel and their families.
As a colleague, you will become part of an inclusive culture, where you will have the opportunity to achieve your full potential and enhance your career through learning and development.
We offer a wide range of benefits at Pinnacle Group, dependant on your role or business area, these range from additional leave packages to pension plans and discounts at your favourite retailers.

• Maternity/paternity packages
• Flexible Working Arrangements
• Life Assurance
• Enhanced Pension Scheme
• Additional Annual Leave
• Private Medical Insurance
• Cycle to Work Scheme
• Employee Assistance Programme
• Retail Discounts
• Childcare Assistance
• Season Ticket Loans
• Sick Pay Schemes
• Personal Development Plans
• Company Car/Car Allowance
• Electric Vehicle Scheme

Contact information

10-282-000 Homes Income Team Costs Mock