About Veterans Housing Scotland
Veterans Housing Scotland has a proud history dating back to the First World War. Established as the Scottish Veterans Garden City Association (SVGCA) and the Scottish Garden City Housing Society (SGCHS), our mission was to provide homes for heroes returning from the war with disabling and life-changing injuries. Over the years, we have developed and grown, but our core mission remains the same: to provide quality, low cost rented housing and support services to veterans and their families. We are committed to ensuring that our beneficiaries can access the resources they need to lead stable, better, brighter and fulfilling lives.
The Role:
We are seeking a dedicated and compassionate Income Maximisation Officer to join our team. In this role, you will help our beneficiaries navigate the benefits system and manage their finances by providing comprehensive benefits and Universal Credit support. Additionally, the officer will be responsible for managing rent arrears recovery and overseeing the rent increase process to ensure the financial stability of the charity.
Key Responsibilities
Benefits and Universal Credit Support:

• Provide one-on-one support to beneficiaries in understanding and applying for benefits and Universal Credit.
• Conduct benefits assessments to identify entitlements and maximise income for beneficiaries.
• Assist beneficiaries with the completion of application forms and provide guidance on required documentation.
• Liaise with relevant agencies and organisations to resolve issues and ensure timely processing of claims.
• Conduct workshops and information sessions on benefits and Universal Credit.

Rent Arrears Recovery and Rent Increase Management:

• Monitor and manage rent accounts to quickly identify and address arrears.
• Develop and implement strategies to recover rent arrears, including negotiating repayment plans with tenants.
• Communicate effectively with tenants regarding rent arrears and provide support to prevent further debt.
• Oversee the rent increase process, ensuring compliance with legal requirements and effective communication with tenants.
• Maintain accurate records of rent accounts and arrears recovery actions.

General Duties:

• Maintain up-to-date knowledge of relevant legislation and policies related to benefits, Universal Credit, and housing.
• Prepare reports and provide regular updates to the CEO and senior management team.
• Collaborate with other team members and external partners to deliver holistic support to beneficiaries.
• Take part in training and professional development opportunities.

Qualifications and Experience

• Proven experience in benefits advice, Universal Credit support, or a related field.
• Strong understanding of the benefits system and housing legislation.
• Excellent communication and interpersonal skills.
• Ability to manage sensitive information and maintain confidentiality.
• Strong organisational skills and attention to detail.
• Proficiency in using relevant software and databases.
• Empathy and a commitment to supporting veterans and their families.

Job Type: Full-time
Pay: £25,000.00 per year
Benefits:

• Company pension
• Free parking
• On-site parking

Schedule:

• Day shift
• Monday to Friday

Experience:

• Organisational skills: 3 years (required)
• Microsoft Excel: 3 years (required)
• Microsoft Word: 3 years (required)
• Microsoft Outlook: 3 years (required)
• Microsoft Office: 3 years (required)

Work authorisation:

• United Kingdom (required)

Work Location: In person
Application deadline: 18/09/2024