Location: Remote UK, United Kingdom
Thales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billons of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much more. More than 30,000 organizations already rely on us to verify the identities of people and things, grant access to digital services, analyze vast quantities of information and encrypt data to make the connected world more secure.
Together we offer fantastic opportunities for committed employees to learn and develop their career with us. At Thales UK, we research, develop, and supply technology and services that impact the lives of millions of people each day to make life better, and keep us safer. We innovate across the major industries of Aerospace, Defence, Security and Space. Your health and well-being matters to us and that’s why we offer you the flexibility to do what’s important to you; whether that’s part time hours, job sharing, home working, or the ability to flex your start and finish times. Where possible, we support a working pattern that suits your lifestyle and helps you reach your ambitions.
Inside Sales Renewals Representative – EMEA
Location: Remote UK
We can offer a hybrid approach to office and remote working.
Closing date for applications: Wednesday 6th Nov 2024

The Role:
We currently have an exciting opportunity to recruit within Thales Cloud Protection & Licensing for an Inside Sales Renewals Representative to support our UK renewals business. Your role will be responsible for selling renewals of product support services and license subscription for the achievement of the sales quota assigned. You will be responsible for being knowledgeable of the various support plans available for the company’s product lines so you can articulate effectively the features, benefits and pricing of those plans to prospective customers.

You will work closely with the customer, understanding and probing for customer requirements in order to match a support plan to the customer’s needs. You will work with the customer throughout the renewals lifecycle, ensuring the customer receives a timely and accurate quotation for the appropriate plan or subscription and manage the process through receipt of the purchase and invoicing.

Key responsibilities and Tasks:

• Responsible for the renewal of all maintenance and subscription contracts within agreed sales region.
  
• Work closely with sales account managers to ensure product/maintenance up sell opportunities are identified.
  
• Process maintenance and subscription renewal activities following defined processes and systems, ensuring timely and accurate maintenance renewals are in place for all open agreements.
  
• Responsible for the accurate and timely tracking and reporting of renewal performance and retention data
  
• Responsible for ensuring all support contracts follow Revenue Recognition guidelines.
  
• Work with maintenance global team to align processes, establish maintenance pricing guidelines.
  

About You:
We are looking for a proactive and adaptable individual with experience in a fast paced sales environment; experience in renewals sales/ IT environment would be advantageous. You will have a good understanding of CRM or ERP systems as well as experience in telephone sales experience/customer service/support experience. We are looking for an individual with excellent influencing and negotiation skills, able to work with a wide range of customers an stakeholders, as well as strong objection handling skills.
Any additional foreign or European language will be beneficial.

What We Can Offer:
We’re committed to giving you opportunities to be your best. We believe in embracing the passion and potential of our people, and to achieve this we offer market leading training, development and experiences, along with the opportunity to be mentored and coached by some of the smartest minds in the industry. We hire from within as our first priority, so you’ll have a myriad of opportunities within our diverse, global organisation.

Flexibility:
Your health and well-being matters to us and that’s why we offer you the flexibility to do what’s important to you; whether that’s part time hours, job sharing, home working, or the ability to flex your start and finish times. Where possible, we support a working pattern that suits your lifestyle and helps you reach your ambitions.

If you are interested in this role and would like to know more before applying, we would encourage you to have informal chat with the assigned recruiter.

Thales is an equal opportunities employer and diversity and inclusion are integral to the success of Thales.

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In line with Thales' Baseline Security requirements, candidates will be asked to provide evidence of identity, eligibility to work in the UK and employment and/or education history for up to three years. Some vacancies may require full Security Clearance which can require further evidence to be provided. For further details of the evidence required to apply for Baseline and Security Clearance please refer to the Defence Business Services National Security Vetting (DBS NSV) Agency.

At Thales we provide CAREERS and not only jobs. With Thales employing 80,000 employees in 68 countries our mobility policy enables thousands of employees each year to develop their careers at home and abroad, in their existing areas of expertise or by branching out into new fields. Together we believe that embracing flexibility is a smarter way of working.

Thales UK is committed to providing an inclusive and barrier-free recruitment process. We will provide reasonable adjustments and support to ensure neuro-diverse applicants or those with a disability or long-term condition can be their best during the recruitment process. To request an adjustment, if you need this job advert in an alternative format or if you have any questions about the recruitment process, please contact Resourcing Ops for mid to senior roles, or the Early Careers Team for graduate and apprentice roles.

Great journeys start here, apply now!