• Support Incidents and Problems
  • Analyse problems and decide on suitable resolutions.
  • Analyze wider infrastructure issues for potential impacts on underlying applications
  • Apply resolutions following the LCH Change Management procedure
  • Report status to relevant business and IT teams
  • Record progress of incident resolution in Service Now
  • Follow detailed incident management procedures
  • Monitor Service Now for Incidents and Problems

• Bug fixes and improvements to LCH products
  • Analyze and update system monitoring tools for current health and potential future points of failure
  • Identify longer term fixes for application bugs and small functionality enhancement requests
  • Creating metrics to measure the effectiveness of the system
  • Implement application fixes
  • Update Bitbucket with source code changes where vital
  • Update relevant WIKI/ documentation with changes
  • Provide input to the Release process for new releases
  • Work to the ITIL standard following LCH policies

• Maintain working relationship with business & technical teams

• Out of hours support / On-call support
  • Be available for overnight support of production services to ensure successful completion of processing
  • Respond to overnight calls and deal with issues
  • Support weekend releases and maintenance work
  • Participate in Disaster Recovery exercises

• Assist in project related work
  • Carry out requirements as defined
  • Provide advice during bug fixes, design and implementation
  • Act as subject matter expert for the application and infrastructure domains

• Quality check - CR
  • Review development release packages prior to production deployment
  • Provide benefit of experience in the business area and application support

• Coordinate and assist in various internal and external audits either planned or ad-hoc

• Coordinate and assist in Group required risk control assessments

• Degree educated, preferably in a technical discipline

• Hands on Experience in Calypso with complex up streams/down streams (Mandatory)
• Minimum 8 years of experience in Sys Admin / Infrastructure / Production Support involving Calypso.
• Strong UNIX/Linux System Administration skills
• Knowledge of Network Diagnostics, DNS Servers, Web Servers and firewall connectivity analysis, Windows Directory permissions management
• Strong Oracle Database/SQL skills
• Functional knowledge of Red Hat JBoss EAP (or equivalent Web Server technology)
• Scripting ability (Shell scripting, Python)
• Experience with IBM MQ
• Working knowledge of Data Dog, ITRS Geneos, Accenture Cal Mon monitoring tools (Preferred)
• Hands-on in version control repository (Ideally bitbucket)
• Preferable to have Control M experience.
• Exposure to Jenkins, CI/CD, Ansible and AWS Cloud Technologies will be an added advantage since the application is on move to cloud

• Hands-on experience of working in an IT support team (application / infrastructure)
• Excellent analytical skills, Attention to detail and problem-solving abilities.
• Strong technical background in the core technologies with multiple years of experience.
• Ability to communicate clearly and concisely to IT and business teams and to senior management
• Experience in Financial or an investment banking environment.
• Familiarity with financial products and terminology.