United Kingdom Job Openings

LSEG (London Stock Exchange Group)

Client Relationship Manager-SparkLive (Mat Leave 12m FTC)

London

FULL TIME

November 1, 2024

ABOUT US:

LSEG (London Stock Exchange Group) is more than a diversified global financial markets infrastructure and data business. We are dedicated, open-access partners with a dedication to perfection in delivering the services our customers expect from us. With extensive experience, deep knowledge and worldwide presence across financial markets, we enable businesses and economies around the world to fund innovation, handle risk and build jobs. It’s how we’ve contributed to supporting the financial stability and growth of communities and economies globally for more than 300 years.

Through a comprehensive suite of trusted financial market infrastructure services – and our open-access model – we provide the flexibility, stability and trust that enable our customers to pursue their ambitions with confidence and clarity.

LSEG is headquartered in the United Kingdom, with significant operations in 70 countries across EMEA, North America, Latin America and Asia Pacific. We employ 25,000 people globally, more than half located in Asia Pacific. LSEG’s ticker symbol is LSEG.

OUR PEOPLE:

People are at the heart of what we do and drive the success of our business. Our culture of connecting, creating opportunity and delivering excellence shape how we think, how we do things and how we help our people fulfil their potential.

We embrace diversity and actively seek to attract individuals with unique backgrounds and perspectives. We break down barriers and encourage teamwork, enabling innovation and rapid development of solutions that make a difference. Our workplace generates an enriching and rewarding experience for our people and customers alike. Our vision is to build an inclusive culture in which everyone feels encouraged to fulfil their potential.

We know that real personal growth cannot be achieved by simply climbing a career ladder – which is why we encourage and enable a wealth of avenues and interesting opportunities for everyone to broaden and deepen their skills and expertise.

As a global organisation spanning 70 countries and one rooted in a culture of growth, opportunity, diversity and innovation, LSEG is a place where everyone can grow, develop and fulfil your potential with meaningful careers.

Role profile:

Enter role description, team description and department description:

The Issuer Services team sits within the Capital Markets team of the London Stock Exchange. The team’s directive is to build and maintain relationships with issuers and be a revenue generating centre through the Issuer Services platform and other services:

www.lsegissuerservices.com

Our core clients are the Investor Relations teams and the c-suite within our Issuers and Pre-IPO companies. We aim to offer them a range of products and services through the platform, that is split across five broad areas:

Company profile page on

www.londonstockexchange.com

Data - pricing / trading data Marketplace – LSE and third party service providers presented to issuers Spark – Thought leadership content and events Spark Live – Company results presentations and livestreams

3,4,5 above are directly revenue generating. 1 and 2 provide insights and tools to the issuers that are valuable and drive adoption of the platform. Should the Refinitiv transaction successfully close, we anticipate that there will be an opportunity to share more valuable data with our issuers through the platform.

Spark Live

Through Spark Live (

https://www.lsegissuerservices.com/spark?channel=sparklive

) we give our issuers and pre-IPO companies the opportunity to livestream and host on demand their corporate presentations including capital markets days, results presentations, AGMs and roadshows in the public domain and also through a private link. We distribute the livestreams through Spark Live and also through londonstockexchange.com to capitalise on our distribution capabilities. We also anticipate that there will be the opportunity to maximise Refinitiv distribution through Workspace and other platforms.

We currently offer functionality through the platform such as Q&A, speaker bios, description, save the date, request a one-on-one meeting etc. We rely on third party technology providers to provide the livestreaming embed. Our USP is our trusted brand, our distribution capabilities and our functionality.

We launched Spark Live in 2020 and we have seen some good initial traction with clients.

Key responsibilities of the role:

We are recruiting for an individual to be a Manager as a parental Cover (12-month contract) to assist with the ongoing development and commercialisation of the Spark Live product and to help with client Relationship Management. The successful candidate will be encouraged to work collaboratively and effectively in the team as we develop Spark Live.

The candidate will be encouraged to take responsibility for the following:

Assist in the development of the Spark Live product and strategy
Work with the operations team to ensure the smooth execution of events and client processes
Work to enhance the client journey and the process that clients go through when undertaking digital events
Gather client feedback to inform product decisions
Work with external suppliers to develop a sensible workflow
Assist with marketing of the Spark Live product
Work closely with the sales team to ensure a seamless client experience
Work with the primary markets team and broader Issuer Services team to develop and maintain relationships with issuers and pre-IPO companies
Work with legal and compliance to ensure up to date policies and contracts
Run the budget and monitor appropriate KPI’s

In relation to the relationship management of issuers, the candidate would be expected to proactively engage with issuers every day to ensure we are developing the platform in line with their needs and feedback. It is also important that the candidate is able to monitor the issuers use of the platform and spot cross selling opportunities as they arise.

Essential experience and skills required:

Experience in working in webcasting would be helpful
An understanding of corporate access / financial PR / Investor Relations
Experience in advising public companies’ corporate communication with investors
Experience with both private and public companies
Experience in developing new products would be helpful
Experience managing people/ a team
At least 7 years’ experience in IR/ PR/ Financial Services

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

Please take a moment to read this

privacy notice

carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it’s used for, and how it’s obtained,

your rights and how to contact us as a data subject

If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.

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