Are you passionate about delivering high-quality care and ensuring the well-being of clients? We are seeking a dedicated and compassionate individual to join our Bangor team as a Quality Assurance Officer. Covering the Bangor area, you will report to our Optimum Care office in Newtownards. This job role forms an integral and important part of our Quality and Governance Monitoring, ensuring that the standards we set are upheld and reflected in our client’s experience.
The Role:
We are seeking a compassionate individual with a strong drive and passion for ensuring the well-being of vulnerable individuals in the comfort of their own homes. The ideal candidate is not only driven but also proactive, demonstrating the ability to effectively prioritise tasks, work independently and solve problems on their own initiative. Exceptional communication skills, both verbal and written, as well as proficiency in electronic communication, are crucial for success in this role. A positive, friendly, and professional demeanour is essential, coupled with flexibility regarding working hours. The successful candidate will demonstrate the ability to self-manage time and workload efficiently, ensuring the achievement of targets. Furthermore, they will play a key role in promoting and instilling the company’s values within their team, leading by example, and maintaining confidentiality in all aspects of their work.
The main duties of this role are:

• Ensuring a high standard of service delivery, meeting all statutory requirements.
• Reporting any client care issues in relation to health and safety and assist with resolution.
• Providing care to clients when required.
• Training and development of staff, supporting new employees through their probationary period, and fostering career growth within the Company.
• Liaising with clients and families and attending client reviews as required.
• Monitoring the required standard of care being delivered in the community.
• Participating in rotational on-call duty during office closures (including bank holidays).
• Completion of records to the required standard.
• Providing office cover when required.
• Attending weekly update meetings with the Co-Ordinator to ensure effective communication.
• Comply with company policies and procedures and legislative guidelines.
• Maintain NISCC registration.

Essential Criteria

• Minimum of 1 year of domiciliary care experience.
• Access NI clearance.
• Full driver’s license and access to a car & car insurance in connection with business
• Mobile phone.
• Applicants must live within a 10 mile radius of Bangor.
• NISCC registered.
• Availability between the hours of business (7am – 11pm approx.).

Desirable Criteria

• NVQ Level 2 in Care.
• Supervisory Experience.
• ICT Experience.

Your Benefits:

• £250 Joining Bonus – paid after 3 months in your role
• Excellent pay rate: £13.95 per hour
• Generous weekday and weekend On-Call Rate
• Enhanced Bank Holiday Rate
• Mileage allowance: 30p per mile
• Permanent Contract (no zero-hours)
• Free tunic supplied
• Company Pension
• Access to our Employee Mental Health Support Line
• Paid and ongoing comprehensive training
• Further education opportunities
• A mobile phone will be provided for work purposes
• Career progression opportunities
• Support from Management
• Working with one of the largest and most successful Domiciliary Care companies in Northern Ireland

About Optimum Care
Optimum Care is a leading Home Care provider in Northern Ireland. We’ve been providing care for our clients since 1993. Our clients are at the heart of everything we do. We take pride in all our carers as they are the backbone of our services. We invest heavily in our training with our in-house team having thorough experience in community care and nursing.
If you are ready to contribute to our mission of providing exceptional care, please submit an application.
Alternatively, contact our recruitment department for an application form:

• T:028 9180 1198
• E: recruitment@optimumcaregroup.co.uk

We look forward to welcoming a new member to our dedicated team!
Optimum Care is an Equal Opportunities Employer.
Please Note: Applicants within the last 6 months need not reapply.
Job Types: Full-time, Permanent
Pay: £13.95 per hour
Benefits:

• Company pension
• Referral programme

Schedule:

• Day shift
• Night shift
• Weekend availability

Application question(s):

• Please confirm you are NISCC registered
• Availability between the hours of business (7am – 11pm approx.).
• Applicants must live within a 10 mile radius of Bangor - please confirm post code

Experience:

• Domiciliary Care: 1 year (required)

Licence/Certification:

• Driving Licence and access to own car (required)

Work authorisation:

• United Kingdom (required)

Work Location: In person