United Kingdom Job Openings

Lightspeed Broadband

Retentions Advisor

Peterborough

FULL TIME

November 9, 2024

Job Title: Retentions Adviser
Reports to: Desk Sales Manager
Location: Peterborough
Full Time
The Light Speed Experience
Rewarding experience. Meaningful outcomes. Making a difference in people's lives. That's what motivates us. Embrace diversity. Celebrate inclusion. Champion ideas. From across the table to around the UK, our path to innovation comes from our desire to deliver and from our outstanding people.
About us
We’ve been busy bringing gigabit fast full fibre broadband to thousands of UK homes since 2021. Our mission is to connect people. Our broadband is fast, fun and stress-free and our customers really are at the heart of every decision we make.​
Join us
Here at Light Speed, we’re going through an exciting period of growth. We have big ambitions for the future, and we need great people who share our ambitions and inspire us for the next part of our journey.​
This is an exciting opportunity for anyone looking for their next challenge. We have an inclusive, diverse team – you can be yourself here and everyone is welcome. So, join us! ​
What we need you to do
  • Manage CRM database and update all records
  • Follow up on cancellation requests
  • Manage and retain renewals
  • Make outbound calls to customers and manage the customer status
  • Take inbound calls for renewals and cancellation requests
  • Support the team on technical advice and educate customers
  • Ability to handle objections
  • Aim to resolve issues and queries at first point of contact
  • Provide accurate written communication in cleat and professional manner
  • Question and engage with customers to understand their needs and requirements.
  • Work in line with standards and processes set by the business
  • Work towards monthly penetration and retentions targets
What we need from you
  • A don’t give up – can do attitude towards everything you do.
  • The ability to hold a conversation.
  • Capable of expressing yourself and having something about you.
  • IT Literate with the technical mind to use and learn new systems with ease.
  • Hungry for success.
  • A team player who across all channels and departments.
  • Willing to go above and beyond when needed.
  • Knowledge of broadband and connected products would be a benefit.
  • Team player
  • Proactive and good use of initiative
  • Flexible working
  • General sales and objection handling skills
What you can expect from the interview process
We believe that an interview should be a two-way process. It should be an opportunity for you to find out everything you need to know as much as it is about us getting to know you.
If you have a disability, a learning difficulty, a medical condition or another individual need that requires an adjustment to our process; and you believe this may affect your performance in selection, we’ll be happy to make reasonable adjustments to our processes for you. Please let us know in good time, so that we can support you to perform at your best.
What we can offer you
  • Competitive Holiday Allowance + Bank Holidays
  • Medical Health Insurance
  • Death in Service Cover of 4 x Salary
  • Pension
  • Bonus Scheme
  • Social Events
  • EAP System
  • Opportunities for Growth & Development
  • Free Light Speed Broadband – If you’re in our area
  • Cycle to Work Scheme
  • Flexible Working
  • Employee Discounts
  • Gym Membership
  • Health & Wellbeing
  • Birthday Day Off
  • OTE
Job Types: Full-time, Permanent
Pay: Up to £25,000.00 per year
Benefits:
  • Casual dress
  • Company events
  • Company pension
  • Cycle to work scheme
  • Free parking
  • Gym membership
  • Health & wellbeing programme
  • On-site gym
  • On-site parking
  • Private medical insurance
Schedule:
  • Monday to Friday
Application question(s):
  • Are you IT Literate with the technical mind to use and learn new systems with ease and hungry for success?
  • Are you a team player who across all channels and departments?
  • Do you have knowledge of broadband and connected products - would be a benefit?
  • Are you proactive with a good use of initiative?
  • Do you have general sales and objection handling skills?
Education:
  • A-Level or equivalent (preferred)
Experience:
  • customer service: 1 year (required)
Licence/Certification:
  • Driving Licence (required)
Work authorisation:
  • United Kingdom (required)
Work Location: In person
Reference ID: Retentions Advisor
New Job Alerts
Hazelwick SchoolWest Sussex

Communication Support Assistant for deaf students

Three Bridges

FULL TIME & PART TIME

November 14, 2024

View Job Description
Righton Blackburns Ltd

Warehouse Operative/Driver

Norwich

FULL TIME & PART TIME

November 14, 2024

View Job Description
Ministry of Defence

DDaT- Data Engineer

London

FULL TIME

November 14, 2024

View Job Description
Grovefield Dental Surgery

Private Associate Dentist

North Walsham

FULL TIME

November 14, 2024

View Job Description
IVC Evidensia UK

Senior People Analyst & Insight Lead - 12 Month Fixed Term Contract

Keynsham

November 14, 2024

View Job Description
Butler Rose

Senior Accountant

Waterlooville

FULL TIME

November 14, 2024

View Job Description
Looking for similar job?
Ecotricity Group Limited

Domestic Sales & Retentions Advisor

Stroud

FULL TIME

September 2, 2024

View Job Description
TUI Group

Retail Travel Advisor

Stratford-upon-Avon

FULL TIME & PART TIME

August 21, 2024

View Job Description
EE

Customer Service Advisor

Stoke-on-Trent

PART TIME

August 15, 2024

View Job Description
LloydsPharmacy Online Doctor

Customer Service Advisor

London

FULL TIME & PART TIME

August 27, 2024

View Job Description
EE

Retail Advisor

London

August 23, 2024

View Job Description
Disney

HR Advisor

London

August 23, 2024

View Job Description
See What’s New: Lightspeed Broadband Job Opportunities
Lightspeed Broadband

Junior Compliance Engineer

Stoke-on-Trent

FULL TIME

August 28, 2024

View Job Description
Lightspeed Broadband

Customer Engagement Manager

Peterborough

FULL TIME

August 28, 2024

View Job Description
Lightspeed Broadband

Compliance Engineer

Stoke-on-Trent

FULL TIME

August 28, 2024

View Job Description
View More Jobs by Lightspeed Broadband
New Job Alerts
Hazelwick SchoolWest Sussex

Communication Support Assistant for deaf students

Three Bridges

FULL TIME & PART TIME

November 14, 2024

View Job Description
Righton Blackburns Ltd

Warehouse Operative/Driver

Norwich

FULL TIME & PART TIME

November 14, 2024

View Job Description
Ministry of Defence

DDaT- Data Engineer

London

FULL TIME

November 14, 2024

View Job Description
Grovefield Dental Surgery

Private Associate Dentist

North Walsham

FULL TIME

November 14, 2024

View Job Description
IVC Evidensia UK

Senior People Analyst & Insight Lead - 12 Month Fixed Term Contract

Keynsham

November 14, 2024

View Job Description
Butler Rose

Senior Accountant

Waterlooville

FULL TIME

November 14, 2024

View Job Description